ServiceNow: Sr CRM Account Executive - Federal Civilian — Washington, District of Columbia, United States

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Sr CRM Account Executive - Federal Civilian in Washington, District of Columbia, United States, under reference JB0076524. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Sales
• Employment type: Full-time
• Employer listing date: 23 October 2026
• Brands: ServiceNow

Responsibilities and work described

• Senior Account Executive, Federal CRM & AI
• Do you have 7+ years of experience selling front-office transformation into complex, mission-driven public sector organizations?
• Are you ready to drive adoption of next-generation CRM and AI-powered workflow solutions across federal civilian agencies?
• ServiceNow is looking for a seasoned Federal CRM Account Executive to bring deep public sector knowledge and a sales record within large federal departments
• Play a central role in growing the market success of ServiceNow’s CRM and AI products, positioning them as the foundation for digital transformation across the federal enterprise
• Our CRM products are built on the market-leading Now Platform, giving agencies a single, intelligent source of truth
• This unified approach supports mission-critical, citizen-facing processes, from benefits and grants management to constituent inquiries, case management, and service delivery, so agencies can execute with consistent data, predictive AI, and greater operational efficiency
• What You Will Drive: CRM & AI for Mission Outcomes
• Your focus will be on converting agency complexity into measurable mission value:
• Federal Civilian Territory Strategy & Execution:
• Account Management: Develop and execute a territory strategy across DOT, GSA, USDA, and Education, focused on high-value use cases such as citizen experience, intelligent service operations, and program delivery
• Delivery: agency-specific input during account planning so target accounts and use cases align with the mission ROI of our AI-driven CRM solutions
• Target & Validate AI/CRM Opportunities: Prospect and grow pipeline in greenfield agency programs and expand existing CRM footprints through consultative selling, including Executive Briefings, Discovery Workshops, and Use Case Pilots
• Champion Transformational Value: Partner with account teams, systems integrators, and resellers to close net-new opportunities that help agency leaders improve program efficiency and the citizen experience
• Sales & Team Enablement:
• Act as the Federal CRM Authority: Serve as the primary expert for federal CRM within your territory

Essential requirements and candidate background

• To be successful in this role you have:
• Experience: leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 7+ years knowledge enterprise software and/or specialty solutions area to lead solution win
• Experience as a new logo hunter, Sr AE or Sr Solutions sales executive.for US Federal Agencies
• Understanding: business sales processes
• Travel required: 30-50%
• For positions in this location, we offer a base pay of $139,400 - $188,000, plus equity (when applicable), variable/incentive compensation and benefits
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure
• Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location
• We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs
• Compensation is based on the geographic location in which the role is located and is subject to change based on work location

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Remote
• Advertised location: Washington, District of Columbia, United States

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Sr CRM Account Executive - Federal Civilian vacancy is not an offer for reference JB0076524; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0076524.

Compare your qualifications and experience with the essential conditions for the Washington, District of Columbia, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: ServiceNow

For ServiceNow, explain the workflow or service-management process, the platform area and the work you owned. Examples might concern implementation, configuration, integration or support, depending on your background.

Relevant skills

• AI/ML
• ServiceNow
• AI
• sales
• account management