Rubrik: Customer Success Engineer/ Sr Customer Success Engineer — Tokyo, Japan

About Rubrik

Rubrik provides data-security and resilience technology for organisations facing cyberattacks, malicious activity and operational disruption. Its recruitment material discusses protecting enterprise information, including data held in business software and cloud environments. The described portfolio includes security and protection for SaaS applications, with attention to access, backup and recovery. Its business connects the technical handling of information with an organisation's ability to keep critical data protected and to recover when normal operations are disrupted.

The position and its setting

Rubrik lists Customer Success Engineer/ Sr Customer Success Engineer in Tokyo, Japan, under reference 8143267. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Support
• Employer listing date: 26 August 2026

Responsibilities and work described

• Delivery: expert‑level technical support to enterprise customers across Japan via phone, web, email, and other support channels
• Delivery: local-language support in Japanese, ensuring customers can interact in their preferred language across phone, email, and written channels
• Handle all levels of technical support cases — from basic configuration questions to complex issues involving snapshots, replication, data recovery, networking, and cloud deployments
• Listen to customer concerns, use structured troubleshooting and problem analysis techniques to isolate root causes, and recommend/implement appropriate solutions
• Independently diagnose and resolve problems across Rubrik Security Cloud and supported environments (VMware, Linux, Kubernetes, AWS, Azure, databases, and SaaS workloads), partnering with Support Engineering and Product Engineering on escalations when needed
• Execution: cluster health checks, monitor the health and performance of customer environments, and proactively identify risks or improvement opportunities
• Follow standard procedures for proper escalation of unresolved issues to internal teams and drive escalations to timely resolution
• Communicate clearly and regularly with customers on case progress, next steps, and action plans; ensure proper recording and closure of all issues
• Create and contribute technical content to Rubrik’s knowledge base, deployment guides, FAQs, and internal runbooks
• Delivery: feedback from customers and the field to Support Engineering, Product, and Engineering teams to drive product enhancements and improvements
• Mentor junior engineers and contribute to repeatable troubleshooting playbooks that improve efficiency and customer experience
• Work: in shifts, including occasional weekends, as required to support customers
• What You Will Bring
• 6+ years in enterprise technical support, DevOps, or similar customer‑facing technical roles, troubleshooting complex infrastructure, data protection, and cloud issues, including advanced issues such as snapshots, replication, and data recovery
• Hands‑on expertise with:
• Virtualization (VMware vCenter & ESXi)

Essential requirements and candidate background

• Experience troubleshooting and supporting workloads such as databases, virtual and physical servers, and SaaS applications
• Experience: Rubrik or other data‑protection platforms such as Cohesity, Veeam, Veritas, NetApp, or similar
• Knowledge: scripting or automation (e.g., Python, Perl) and experience building operational tooling
• Experience: Kubernetes, microservices architectures, and SaaS system operations
• Experience: ransomware recovery, security frameworks, or broader cyber‑resilience practices

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Role Overview
• As a Senior Customer Success Engineer focused on technical support, you will provide enterprise-level post-deployment support to Rubrik customers across Japan
• Troubleshoot complex data protection and cyber-resilience issues, drive rapid resolution of support cases, and ensure our customers can rely on Rubrik Security Cloud to protect and recover their critical data and workloads
• This role is part of Rubrik's Global Customer Support and Success Organization and is Japan-remote
• About Rubrik
• Rubrik is on a mission to secure the world’s data
• With Zero Trust Data Security™, Rubrik helps organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions
• Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications
• Rubrik helps organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked
• Rubrik.com
• About the Team
• Rubrik’s Global Customer Support and Success Organization is a team of professionals committed to providing a post‑purchase experience
• The team delivers post‑deployment technical support to customers and partners across a wide range of technologies and cloud deployments and ensures timely activation and adoption of Rubrik’s SaaS products and technologies
• The Customer Support Team is composed of seasoned experts in data management and security who possess an in‑depth knowledge of Rubrik’s solutions, data protection, and recovery strategies

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Customer Success Engineer/ Sr Customer Success Engineer vacancy is not an offer for reference 8143267; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Rubrik

Applications follow the official employer page linked below.

Open the official Rubrik posting below and match the title and reference 8143267.

Compare your qualifications and experience with the essential conditions for the Tokyo, Japan position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Python

Python work is easier to assess through a concrete example than a list of libraries. Explain the problem, the input data, the parts you implemented and how you checked the output. Include a repository or a short technical note when you can share it.

Relevant skills

• Python
• Kubernetes
• AWS
• GCP
• Azure
• ISO
• Google Cloud
• Linux
• machine learning
• AI