NielsenIQ: Customer Success Manager — Remote, IL, United States

About NielsenIQ

NielsenIQ, also known as NIQ, works in consumer intelligence and retail measurement. Its employer material describes using market information, consumer insights and analytics to help businesses understand buying behaviour. Its data operations address the accuracy and completeness of information behind client reports, while analytical services interpret that information. The business connects details about products and retail activity with broader views of markets, giving organisations evidence for understanding demand and making commercial decisions.

The position and its setting

NielsenIQ lists Customer Success Manager in Remote, IL, United States, under reference R26_0025165|US. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 23 October 2026
• Brands: NielsenIQ
• Job Family: Customer Service

Responsibilities and work described

• Customer Success
• Client Engagement & Support
• Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues
• Building: relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance
• Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust
• Platform Expertise & Insights
• Help clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data
• Delivery: business context to Strategy & Insights reports, ensuring they are actionable and relevant to client teams
• Continuous Improvement
• Stay current on industry trends, customer behavior, and competitive landscape to inform marketing strategies and client engagement
• Use communication, influence, and collaboration skills to solve problems and drive customer success

Essential requirements and candidate background

• Experience working with excel, PowerPoint, Thinkcell and AI tools
• 3-5 years experience in customer success, account management, or customer marketing, preferably in the CPG or Retail or eCommerce space
• Has been in a client/customer facing role
• Understanding: digital shelf analytics and eCommerce data
• Self-Driven & Proactive Mindset
• Communication and interpersonal skills
• Manage multiple priorities and work cross-functionally
• Strategic thinker with a customer-first mindset

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more
• Work arrangement: Remote
• Advertised location: Remote, IL, United States

Benefits mentioned by the employer

• Comprehensive healthcare plan (medical, Rx, dental, and vision)
• Flexible spending accounts and a Health Savings Account (including company contributions)
• Life and AD&D insurance
• 401(k) retirement plan including company matching contributions
• Disability insurance
• Tuition Reimbursement
• Discretionary paid time off program and 11 paid holidays
• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Customer Success Manager vacancy is not an offer for reference R26_0025165|US; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to NielsenIQ

Applications follow the official employer page linked below.

Open the official NielsenIQ posting below and match the title and reference R26_0025165|US.

Compare your qualifications and experience with the essential conditions for the Remote, IL, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• AI/ML
• Excel
• PowerPoint
• AI
• marketing
• communication
• account management