NielsenIQ: Client Executive, Retail Customer Success — Belgrade, 21, Serbia

About NielsenIQ

NielsenIQ, also known as NIQ, works in consumer intelligence and retail measurement. Its employer material describes using market information, consumer insights and analytics to help businesses understand buying behaviour. Its data operations address the accuracy and completeness of information behind client reports, while analytical services interpret that information. The business connects details about products and retail activity with broader views of markets, giving organisations evidence for understanding demand and making commercial decisions.

The position and its setting

NielsenIQ lists Client Executive, Retail Customer Success in Belgrade, 21, Serbia, under reference R26_0019791|HR. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 21 October 2026
• Brands: NielsenIQ
• Job Family: Customer Success Generalist/Multidiscipline

Responsibilities and work described

• NIQ Customer Success places our customers at the heart of everything that we do
• We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence
• We give our customers an enjoyable, easy, effective service featuring a modernized customer experience
• As a Retail Executive within the Retail Vertical Customer Success team, You will build strategic customer relationships, understand customers’ business challenges, and drive value creation through retail measurement insights and consultative recommendations
• Help retailer clients maximize business outcomes, increase customer satisfaction, and strengthen long-term partnerships
• · Develop and maintain relationships with assigned retailer clients, becoming a trusted business partner
• · Gain a deep understanding of customers’ business priorities, industry trends, and strategic objectives
• · Deliver retail measurement insights, analyses, and recommendations that create measurable business value
• · Drive customer engagement and adoption of NielsenIQ products, services, and solutions
• · Conduct regular business reviews and insight presentations with customers
• · Identify opportunities to enhance customer value, satisfaction, and long-term partnership growth
• · Collaborate closely with Sales, Operations and Reporting Hub to address customer needs and deliver solutions
• · Proactively manage customer expectations and resolve issues in a timely and effective manner
• · Monitor customer health, identify risks, and implement retention and growth strategies
• · Stay informed about retail industry developments and leverage market intelligence to support customer decision-making
• · Ensure an customer experience through proactive communication and consultative support

Essential requirements and candidate background

• At NIQ you will experience a dynamic, open, and solution-oriented international environment, where we support your development through a trust-based feedback culture and diverse training possibilities
• As part of our culture, our promise to you is that at NIQ you can: Be Yourself, Make a Difference & Grow with Us
• · At least a bachelor's degree, preferably in business, economics, marketing, data analytics, statistics, or equivalent
• · At least 2 years work experience preferably within analytics and insights, consumer / trade marketing or market research
• · Good client-facing and communication/presentation skills – deliver research results to stakeholders on the client’s side in a clear, consistent manner
• · analytical skills, ability to interpret sales and consumer data
• · Ability to work within a virtual environment
• · Category B driver’s license is required
• · Fluent in spoken and written English and Croatian
• · Proficiency in Microsoft Office applications, particularly Excel and PowerPoint
• #LI-PF1
• #LI-Hybrid

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Hybrid
• Advertised location: Belgrade, 21, Serbia

Benefits mentioned by the employer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows
• These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria
• All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion
• Final hiring decisions are made exclusively by humans
• NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations
• If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative
• For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Client Executive, Retail Customer Success vacancy is not an offer for reference R26_0019791|HR; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to NielsenIQ

Applications follow the official employer page linked below.

Open the official NielsenIQ posting below and match the title and reference R26_0019791|HR.

Compare your qualifications and experience with the essential conditions for the Belgrade, 21, Serbia position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• Excel
• PowerPoint
• MS Office
• data analysis
• sales
• marketing
• training
• stakeholder management
• communication
• partnership development