Canonical: Customer Success - Team Manager — Home Based - APAC

About Canonical

Canonical develops open-source software and operating systems for enterprise and technology users. Its Ubuntu platform is used in cloud computing, data science, artificial intelligence, engineering and connected-device environments. The employer describes a distributed working model with periodic in-person team meetings. Its vacancies therefore span both software delivery and the business functions that support it. Applicants should check the location, time-zone and travel conditions attached to the individual role rather than assume every position is available from any country.

The position and its setting

Canonical lists Customer Success - Team Manager in Home Based - APAC, under reference 7548330. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Operations
• Employer listing date: 25 March 2026

Subjects named in the job description

The posting mentions the following work areas. These references are not a separate list of compulsory certifications.

• AI
• sales
• marketing
• customer support
• account management
• communication
• revenue management

Essential requirements and candidate background

• Academic results at school and university
• Bachelor’s or equivalent degree in Business, Communication or STEM subject
• Knowledge and passion for Customer Success, revenue management and technology, experience in SaaS or software industries
• Track record of bringing Customer Success experience results
• Commitment to continuous learning and improvement - curious, flexible, scientific
• Creative problem-solving and cross-team collaboration
• Experience growing and developing a CSM team
• Hands-on approach to using data to drive team activities and continuous improvement
• Willingness to travel up to 4 times a year for internal events

Preferred experience and additional strengths

• Whilst English is our business language, proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, or French will be valued

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Advertised location: Home Based - APAC

Benefits mentioned by the employer

• We consider geographical location, experience, and performance in shaping compensation worldwide
• We revisit compensation annually (and more often for graduates and associates) to ensure we recognise performance
• In addition to base pay, we offer a performance-driven annual bonus
• We provide all team members with additional benefits which reflect our values and ideals
• We balance our programs to meet local needs and ensure fairness globally
• Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Customer Success - Team Manager vacancy is not an offer for reference 7548330; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Canonical

Applications follow the official employer page linked below.

Open the official Canonical posting below and match the title and reference 7548330.

Compare your qualifications and experience with the essential conditions for the Home Based - APAC position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI
• sales
• marketing
• customer support
• account management
• communication
• revenue management