Zocdoc: Client Success Manager, Enterprise Sales — New York, NY

About Zocdoc

Zocdoc develops technology that helps patients find and book healthcare appointments. Its employer introduction describes both a healthcare marketplace and infrastructure supporting access to care through other search and provider channels. The stated focus is the path from seeking care to obtaining an appointment. Its work includes making booking accessible beyond its own marketplace, connecting patient-facing discovery with the systems used by healthcare providers and other organisations to make available appointments easier to reach.

The position and its setting

Zocdoc lists Client Success Manager, Enterprise Sales in New York, NY, under reference 8232038. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Sales & Customer Success
• Employer listing date: 25 September 2026

Responsibilities and work described

• Enterprise Customer Success Managers empower providers to maximize the value of Zocdoc and play a critical role in advancing some of our most important customer relationships
• In this role, you will own the day-to-day success of a portfolio of complex healthcare organizations, serving as a trusted advisor while balancing strategic partnership, commercial outcomes, and operational execution
• You are a value-added consultant, tasked with delivering well-timed, data-driven insights leading to successful outcomes for your customers
• Our ECSMs don’t shy away from challenging conversations — they champion new ideas, inspire innovation, and appropriately challenge the status quo, all in the name of driving Zocdoc’s most important partnerships forward into the future
• Owning the day-to-day relationship and success of a portfolio of healthcare customers, balancing proactive engagement with a high volume of evolving account needs
• Using performance data and customer insights to identify opportunities, develop recommendations, and influence customers toward actions that improve adoption, utilization, and return on investment
• Management: the commercial health of your accounts by understanding each customer’s business, identifying opportunities to deepen the partnership, and driving toward shared goals
• Leadership: customer conversations around new products, capabilities, and strategic initiatives, translating Zocdoc’s evolving vision into a compelling story for your customers
• Partnering across sales, support, technical services, product, and other teams to solve complex customer challenges and ensure the right resources are focused on the highest-impact opportunities
• Looking across your portfolio to identify trends, prioritize business impact, and develop scalable approaches that improve outcomes for both customers and Zocdoc

Essential requirements and candidate background

• Commercially minded
• You understand your customers’ businesses, identify opportunities to create greater value, and are comfortable influencing customers toward actions that drive stronger outcomes
• At prioritization
• You can manage a high volume of competing priorities and make thoughtful decisions about where your time and attention will have the greatest business impact
• Comfortable operating at scale
• You know how to deliver a customer experience across a large and varied portfolio without treating every account or request the same
• Intellectually curious
• You dig into data, ask thoughtful questions, and look for patterns that can help your customers and Zocdoc operate more effectively
• A courageous communicator
• You are comfortable having direct conversations, challenging assumptions, and using data to build conviction and influence decision-making
• Hungry for collaboration
• You understand that customer success is a team sport and take ownership of bringing together the right people — both from our clients and from Zocdoc — to drive results
• Relationship and account management experience
• You have 2–4+ years of professional experience in customer success, account management, or another client-facing role where you owned ongoing customer relationships
• Experience managing complexity at scale
• You have successfully managed a sizable book of business or a high volume of customers, projects, or competing priorities simultaneously
• Commercial skills
• You can connect customer needs to business outcomes, recognize opportunities to create additional value, and influence customers toward action
• Analytical and communication skills
• You are comfortable interpreting data, developing a clear point of view, and communicating recommendations confidently to customers

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• NYC Base Salary Range: $85,000 — $115,000 USD
• Advertised location: New York, NY

Benefits mentioned by the employer

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Client Success Manager, Enterprise Sales vacancy is not an offer for reference 8232038; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Zocdoc

Applications follow the official employer page linked below.

Open the official Zocdoc posting below and match the title and reference 8232038.

Compare your qualifications and experience with the essential conditions for the New York, NY position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI
• insurance
• investment
• sales
• account management
• communication
• partnership development