Sutherland: Customer Support Specialist with Bulgarian and English — Varna, Varna, Bulgaria, //3, Bulgaria

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Customer Support Specialist with Bulgarian and English in Varna, Varna, Bulgaria, //3, Bulgaria, under reference REF47877K. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 22 October 2026
• Brands: Sutherland

Responsibilities and work described

• Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years!
• As a powerhouse in automation and innovative solutions, we thrive on delivering service to our clients' customers across the globe
• With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna or from the comfort of home, serving in 17 languages!
• Respond to customer inquiries via chat, phone and email
• Accurately document all customer interactions and case details in the CRM system
• Follow communication procedures, guidelines, and policies
• Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout
• Navigating multiple systems simultaneously

Essential requirements and candidate background

• As a Customer Support Specialist, you will play a key role in delivering an customer experience
• Serving as the first point of contact, you'll support our customers through phone, chat, and email, ensuring their questions are answered and their issues are resolved with care and professionalism
• Native knowledge of Bulgarian (C2) and good command of English (B2)
• Written and verbal communication skills
• Computer literacy and the ability to navigate multiple systems and platforms with ease
• Attention to detail and the ability to follow processes and guidelines accurately
• Previous experience in a customer support or customer-facing role is an advantage
• Willingness to work on shifts

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Varna, Varna, Bulgaria, //3, Bulgaria

Benefits mentioned by the employer

• Work from our office in Varna
• 21 days of paid annual leave
• Additional health and life insurance
• Meal and gift vouchers
• Employee recognition programs
• Individual training for professional development
• Clear career prospects with internal promotion opportunities
• Modern and pleasant work environment with cozy relaxation areas
• We look forward to receiving your application and will be happy to get back to you!

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Customer Support Specialist with Bulgarian and English vacancy is not an offer for reference REF47877K; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF47877K.

Compare your qualifications and experience with the essential conditions for the Varna, Varna, Bulgaria, //3, Bulgaria position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: insurance

Insurance experience should identify the product or process and the work you handled. Underwriting support, claims, operations and customer work can involve different responsibilities and evidence.

Relevant skills

• insurance
• customer support
• training
• communication