Sutherland: Customer Support Associate with Danish & English – Sofia — Sofia, Sofia City Province, Bulgaria

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Customer Support Associate with Danish & English – Sofia in Sofia, Sofia City Province, Bulgaria, under reference REF46897E. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 7 October 2026
• Brands: Sutherland

Responsibilities and work described

• A Customer Support Associate with Danish and English to join our team supporting customers of a leading international telecommunications provider
• Support: customers through inbound voice and non-voice channels, including phone, email, and chat
• This is a pure customer service role with no sales or upselling, focused on providing accurate information, resolving issues, and delivering an customer experience
• Support: customers with day-to-day service-related questions, such as topping up credit, SIM activation, roaming usage, and other general service inquiries
• Handle inbound customer inquiries via phone, email, chat, and other supported channels
• Support: customers with service-related questions, including top-ups, SIM activation, roaming usage, and general account inquiries
• Resolve customer concerns efficiently and aim for first-contact resolution whenever possible
• Accurately document customer interactions and follow established processes and procedures
• Delivery: professional, clear, and empathetic support in every interaction

Essential requirements and candidate background

• Must-have:
• Danish – minimum B2 level
• English – minimum B2 level
• Undergraduate, graduate, postgraduate education or equivalent
• Verbal and written communication skills
• Good computer skills and ability to work with multiple systems
• Availability to work Monday to Friday, 09:00–18:00
• Nice-to-have:
• Previous experience in customer service, BPO, telecommunications, or a similar environment
• Experience working with CRM or ticketing systems
• Problem-solving skills and a customer-focused mindset

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Sofia, Sofia City Province, Bulgaria

Benefits mentioned by the employer

• Compensation & Benefits:
• Competitive salary and performance-based bonuses
• Additional health insurance
• Food vouchers
• Paid training and onboarding
• Relocation support for eligible candidates moving to Sofia
• Work Environment:
• Onsite from our Sofia office
• Rotational shift schedule based on operational requirements
• Voice and non-voice customer support
• Growth & Development
• Receive structured training and ongoing support while developing your customer service, communication, and technical troubleshooting skills in an international environment

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Customer Support Associate with Danish & English – Sofia vacancy is not an offer for reference REF46897E; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF46897E.

Compare your qualifications and experience with the essential conditions for the Sofia, Sofia City Province, Bulgaria position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: sales

For sales-related work, describe the customer group, product context and responsibility you held. Explain how you identified opportunities, managed an account or progressed a sale, with measurable results only where records support them.

Relevant skills

• sales
• customer support
• communication