Sutherland: Customer Care Representative — Halifax, NS, Canada

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Customer Care Representative in Halifax, NS, Canada, under reference REF47880S. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 15 October 2026
• Brands: Sutherland

Responsibilities and work described

• Hourly Wage
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Monthly rewards & recognition programs
• Employee Discounts
• Health and Wellness programs including a personal trainer dedicated to Sutherland

Essential requirements and candidate background

• Handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently
• Communication and active listening skills, as well as the ability to leverage probing questions to resolve issues
• Attention to detail and the ability to effectively multitask
• Know your way around a PC with keyboard skills and basic MS Office knowledge
• Internet connectivity:
• Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems
• A quiet and distraction-free, secure place to work

Education and qualification routes

• Degree / qualification: High school diploma or GED; an Associate's degree is a plus

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Remote
• Advertised location: Halifax, NS, Canada

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Customer Care Representative vacancy is not an offer for reference REF47880S; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF47880S.

Compare your qualifications and experience with the essential conditions for the Halifax, NS, Canada position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Preparing a relevant example

A support example should identify the channel, issue and responsibility you held. Explain how you understood the problem, documented the case and communicated a resolution or escalation. Keep the account specific to work you actually performed.

Relevant skills

• MS Office
• training
• communication
• billing