ServiceNow: Staff Inbound Product Manager - Hill Climbing Product and Customer Instance Program — Bangalore, Karnataka, India

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Staff Inbound Product Manager - Hill Climbing Product and Customer Instance Program in Bangalore, Karnataka, India, under reference JB0076382. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Product
• Employment type: Full-time
• Employer listing date: 22 October 2026
• Brands: ServiceNow

Responsibilities and work described

• AI Specialists don’t get better by accident
• Hill climbing is how we improve them
• We test against real customer environments, find what’s failing, fix it, and test again
• Now we want every AI Specialist team to climb this way, faster, and without needing us to run it for them
• You’ll own the product and the program that make that happen
• Own the hill climbing product roadmap and scale it across our priority AI Specialists and beyond
• Run the customer instance program with our business units and product teams, expanding access to real customer environments so every specialist is tested where it actually runs
• Cut the loop time from a shipped change to a clear, actionable quality verdict from weeks to days
• Convert eval findings into prioritized fixes with specialist product teams, and stay with those teams until the fixes ship
• Turn hill climbing into a method product teams can run on their own, with the tools, guides and defaults to do it well and without heavy support from our team

Essential requirements and candidate background

• To be successful in this role you have:
• Experience: leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• You have 9 or more years of work experience, including product management on AI or ML products in production
• You’ve owned a product roadmap and scaled a product from one team to many
• You’ve run fast improvement loops on ML or LLM systems, from experiments and error analysis to prioritized fixes that shipped
• You’ve taken a process that needed expert support and turned it into a tool or method other teams use without you in the room
• You can line up product, engineering and business teams behind one plan and keep it moving
• You have experience with agentic AI, enterprise workflow software or the ServiceNow platform
• FD21

Location, schedule and contract conditions

• Work arrangement: Hybrid
• Advertised location: Bangalore, Karnataka, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Staff Inbound Product Manager - Hill Climbing Product and Customer Instance Program vacancy is not an offer for reference JB0076382; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0076382.

Compare your qualifications and experience with the essential conditions for the Bangalore, Karnataka, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI/ML
• LLMs
• AI
• ServiceNow