NielsenIQ: Sr. Customer Support Analyst — Pune, MH, India

About NielsenIQ

NielsenIQ, also known as NIQ, works in consumer intelligence and retail measurement. Its employer material describes using market information, consumer insights and analytics to help businesses understand buying behaviour. Its data operations address the accuracy and completeness of information behind client reports, while analytical services interpret that information. The business connects details about products and retail activity with broader views of markets, giving organisations evidence for understanding demand and making commercial decisions.

The position and its setting

NielsenIQ lists Sr. Customer Support Analyst in Pune, MH, India, under reference R26_0024370|IN. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 21 October 2026
• Brands: NielsenIQ
• Job Family: Customer Service

Responsibilities and work described

• The Sr
• Customer Service Associate will be responsible for maintaining and enhancing customer relationships, ensuring customer deliverables and queries are addressed efficiently through NielsenIQ proprietary platforms
• This role focuses on delivering high-quality outputs, managing complex queries, and driving customer satisfaction through proactive engagement and process excellence
• Additionally, the candidate will play a critical role in stakeholder management and building relationships with senior stakeholders - both internally and at the client end
• Execute, monitor, and continuously improve delivery management and service-related tasks such as snapshot delivery and quality query resolution
• Become an expert on NIQ processes and methodologies, actively contributing to improving deliverables’ quality and efficiency
• Quality / delivery: query resolution and deliver data/information as per customer contractual terms, aligned with success criteria and tracking mechanisms
• Align with customers on ways of working and define servicing elements of Joint Business Plans
• Triaging customer queries/requests (data, resolution, snapshots) across markets and customer category groups, tracking actions for improvement as needed
• Work: closely with other NielsenIQ teams to identify and implement resolutions
• Partner with market-specific Customer Service teams in accordance with defined Job Aids and Process Design
• Drive adherence to KPIs and process compliance for assigned markets/processes, ensuring on-time delivery and data accuracy
• Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues
• Building: and maintain relationships with senior stakeholders internally and externally, ensuring effective communication, trust, and collaboration
• Act as a strategic partner to clients by understanding their priorities and efficiently addressing their queries to enhance customer experience

Essential requirements and candidate background

• A successful Sr
• Customer Service Associate manages multiple customers and NIQ markets, ensuring timely delivery of reports/information, and high-quality query resolution
• Play a key role in driving customer delight with process improvements, standardization, and automation of deliverables
• In this role, you are expected to:
• Act as the primary point of contact for designated markets/customers through CSO/MSD, ensuring an customer experience
• Identify, investigate, and coordinate resolutions for data, process, or product-related queries with speed and accuracy
• Build and maintain relationships with senior stakeholders - both internally and at the client end - by understanding their priorities, influencing decisions, and proactively addressing needs
• Collaborate across teams and markets to ensure alignment on ways of working and deliverables that meet contractual and strategic objectives
• Demonstrate ownership, strategic thinking, and the ability to manage complex situations under pressure while maintaining trust and credibility
• Master’s degree with preference to Marketing or Business Analytics with 3+ yrs of experience of related experience
• Exposure: Microsoft Excel (pivot tables, vlookup, conditional functions, conditional formatting, chart building, and formatting) and PowerPoint
• Analytical skills and aptitude for data and operational processes
• Project management aptitude (critical path, task sequencing, problem solving, etc.)
• Organization skills, ability to meet deadlines, and work effectively in teams
• Advanced analytical and problem-solving skills
• Consistency, accuracy, proactivity, and attention to detail are a must
• English language proficiency: writing and verbal
• Proficiency: leveraging AI tools for advanced query resolution, data analysis, process automation, and productivity optimization
• SOFT SKILLS
• Communicate clearly and confidently with customers and senior stakeholders

Preferred experience and additional strengths

• CPG exposure is a plus

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Pune, MH, India

Benefits mentioned by the employer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows
• These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria
• All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion
• Final hiring decisions are made exclusively by humans
• NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations
• If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative
• For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Sr. Customer Support Analyst vacancy is not an offer for reference R26_0024370|IN; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to NielsenIQ

Applications follow the official employer page linked below.

Open the official NielsenIQ posting below and match the title and reference R26_0024370|IN.

Compare your qualifications and experience with the essential conditions for the Pune, MH, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• AI/ML
• Excel
• PowerPoint
• process improvement
• compliance
• customer support
• stakeholder management
• communication
• business planning
• data analysis
• AI
• marketing