NielsenIQ: Customer Service Executive — Lahore, Punjab, Pakistan

About NielsenIQ

NielsenIQ, also known as NIQ, works in consumer intelligence and retail measurement. Its employer material describes using market information, consumer insights and analytics to help businesses understand buying behaviour. Its data operations address the accuracy and completeness of information behind client reports, while analytical services interpret that information. The business connects details about products and retail activity with broader views of markets, giving organisations evidence for understanding demand and making commercial decisions.

The position and its setting

NielsenIQ lists Customer Service Executive in Lahore, Punjab, Pakistan, under reference R26_0025360|PK. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 20 October 2026
• Brands: NielsenIQ
• Job Family: Customer Service

Responsibilities and work described

• NIQ Brandbank is one of the world's most trusted providers of digital product content, delivering an end-to-end solution for brands, retailers and wholesalers across the globe
• With over two decades of experience in the FMCG industry, NIQ Brandbank operates in over 16 countries, distributing over 50 million digital product assets from 7000+ global brands to 260+ retail and wholesale partners
• As a world leader, we are ever-evolving to create, manage, distribute, optimize and measure product content across the FMCG industry, powering an enriched omnichannel shopping experience
• For more information, visit www.brandbank.com
• Responding to queries, both internal and external, within agreed business SLAs
• These will be across telephone, email or online communication channels
• Scheduling product deliveries around our workflow capacity, dealing with operational queries and generally supporting our operations team to ensure we deliver a good level of service in all instances
• Work: with the Account Manager team to ensure our portfolio of accounts is receiving a first-class level of service from NIQ Brandbank
• This can include working with other business functions, and the wider Commercial team, to implement general process improvements where appropriate
• Regular reporting according to customer & business needs

Essential requirements and candidate background

• You have a interest in building a career in a data-driven environment
• You are a quick learner with a positive attitude and mindset, and a focus on self-development
• Availability to work from 1:00 pm to 9:00 pm PKST Time
• Experience: a Customer Service role, ideally in a Business-to-Business environment
• Verbal and written English skills
• Should have a bachelor's degree
• The above is the official job description, however, a must is the person needs to be based in Karachi or Lahore and have access to a steady internet connection and somebody quiet to perform their work

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Hybrid
• Advertised location: Lahore, Punjab, Pakistan

Benefits mentioned by the employer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows
• These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria
• All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion
• Final hiring decisions are made exclusively by humans
• NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations
• If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative
• For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Customer Service Executive vacancy is not an offer for reference R26_0025360|PK; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to NielsenIQ

Applications follow the official employer page linked below.

Open the official NielsenIQ posting below and match the title and reference R26_0025360|PK.

Compare your qualifications and experience with the essential conditions for the Lahore, Punjab, Pakistan position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: process improvement

For process-improvement work, explain the starting problem and the evidence that guided the change. Describe what you altered, how the result was checked and whether the improvement was sustained.

Relevant skills

• process improvement
• customer support
• communication