Maven Clinic: Customer Success Director — Remote

About Maven Clinic

Maven Clinic provides virtual women's and family healthcare. Its employer introduction describes programmes spanning fertility and family building, maternity and newborn care, parenting and paediatrics, and menopause and midlife. It serves members through employer and health-plan programmes as well as a consumer platform. The described care model brings virtual access together with support around different life stages, while care-coordination roles help members navigate services and turn clinical recommendations into practical next steps.

The position and its setting

Maven Clinic lists Customer Success Director in Remote, under reference 8822341002. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Client Success
• Employer listing date: 19 September 2026

Responsibilities and work described

• Report directly to the VP of Client Success, partnering closely on account strategy, operating cadence, and Client Success priorities
• Own executive-level relationships with VP-level Benefits leaders, brokers, and consultants across a portfolio of high-value accounts, positioning Maven as a strategic partner
• Drive enrollment attainment and expansion pipeline across your book, partnering with Renewal Managers on renewals and Sales Directors on expansion
• Contribution: to the playbooks, standards, and operating cadence that make Client Success repeatable and scalable, including account planning, business reviews, escalation paths, and CRM discipline
• Proactively map and engage new stakeholders across complex client organizations, expanding Maven's influence and identifying new business opportunities
• Translate client business goals into actionable success plans that demonstrate how Maven's solutions drive ROI, cost savings, and measurable business and clinical outcomes
• Delivery: compelling, executive-ready narratives through business reviews and strategic updates tailored for benefits leadership audiences
• Influence internal teams across Product, Operations, Marketing, and Clinical with client insights to shape roadmap, delivery, and innovation
• Mentor and elevate Client Success teammates by modeling best-in-class commercial and executive engagement
• Over time, this may include formally coaching or managing members of the team
• Act as a thought leader for clients on workforce strategy, family benefits innovation, and healthcare trends
• Represent Maven externally at senior-level client meetings, industry conferences, and forums

Essential requirements and candidate background

• 8+ years in client-facing roles, with 5+ years leading enterprise or global accounts
• Commercial results you can quantify: enrollment or adoption attainment, expansion pipeline sourced, and retention outcomes on a named book
• Understanding: client business objectives and the ability to align solutions to financial and strategic outcomes
• Demonstrated success in stakeholder mapping and engagement, expanding relationships beyond initial champions to include new executive sponsors and decision-makers
• Executive presence with the ability to consult, influence, and align VP-level Benefits leaders and senior decision-makers
• Comfort operating in matrixed, global organizations and building coalitions across regions and business units
• Discipline with systems and data
• You keep CRM current without being asked and can build a narrative from Salesforce and Looker
• Analytical and strategic thinker with EQ and storytelling skills
• Passion for healthcare, innovation, and driving organizational change
• Willingness to travel for executive meetings and to join Maven's NYC office periodically for strategic planning

Experience and professional background

• Experience coaching, mentoring, or managing client-facing teammates, and interest in growing into a player-coach role

Preferred experience and additional strengths

• Experience building process and standards rather than only executing plays someone else wrote
• Experience: digital health, benefits, or women's and family health programs
• Familiarity: Salesforce and Looker to support storytelling with data
• For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday)
• For those based in San Francisco/Bay Area, CA or Seattle, WA we encourage in-person collaboration by requiring team members to attend Work Together Days within these cities
• This policy aims to balance remote work flexibility with the benefits of face-to-face interaction

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• The base salary range for this role is $150,000 - 175,000 per year
• Also be entitled to receive equity and benefits
• Individual pay decisions are based on qualifications, experience, and skillset
• Remote, US (or Hub cities) Maven embraces a flexible hybrid work model
• Our Hub teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and Seattle, WA
• This role requires active work authorization in the US
• Work arrangement: Remote
• Advertised location: Remote

Benefits mentioned by the employer

• Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally
• We remain focused on providing a competitive benefits package for our employees
• On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting
• These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Customer Success Director vacancy is not an offer for reference 8822341002; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Maven Clinic

Applications follow the official employer page linked below.

Open the official Maven Clinic posting below and match the title and reference 8822341002.

Compare your qualifications and experience with the essential conditions for the Remote position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Salesforce

Salesforce experience should identify the users and workflow, then explain the configuration, development or integration you handled. A concrete example helps distinguish administration from application development or process design.

Relevant skills

• Salesforce
• GLP
• insurance
• investment
• sales
• marketing
• stakeholder management
• partnership development