Coinbase: Manager, WFM Compliance Operations — Remote - USA

About Coinbase

Coinbase works on digital-asset and financial technology, with its recruitment material discussing an open financial system and crypto-related markets. Its advertised business activities connect consumer and business products with engineering, financial operations and regulated-market development. The company describes local product initiatives alongside the compliance, policy and operational work needed to support them. This gives the business both a technology dimension and a financial-services context, with product delivery linked to the requirements of the markets in which it operates.

The position and its setting

Coinbase lists Manager, WFM Compliance Operations in Remote - USA, under reference 8089161. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Customer Experience
• Employer listing date: 4 August 2026

Responsibilities and work described

• Leadership: AI-informed capacity planning, incorporating hybrid human-AI staffing models, scenario planning, and automation-driven productivity assumptions into workforce strategy across Compliance lines of business and new product launches
• Serve as the senior WFM voice with executive leadership, distilling complex workforce dynamics, forecast risk, and capacity tradeoffs into clear, decision-ready narratives for CX, Finance, and Compliance leadership without hand-holding
• Building: trusted partnerships across Ops, Finance, Product, Legal, and Compliance, driving alignment on workforce priorities, regulatory planning, and resourcing tradeoffs across competing stakeholder demands
• Development: and manage cost models and OpEx forecasts for Compliance Operations, incorporating AI/automation-driven productivity gains and scenario-based risk planning
• Identify and drive areas of opportunity across Compliance Operations: gather data, build the business case, communicate recommendations, secure cross-functional buy-in, and lead initiatives from concept through execution
• Leadership: execution of strategic and tactical plans to ensure operational and regulatory targets are met consistently, with clear tradeoff visibility for leadership when capacity or compliance risks emerge
• Create multi-scenario staffing plans for Compliance Operations that model tradeoffs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, Cost Effectiveness, and AI/automation leverage
• Extend WFM strategic expertise to adjacent teams (Risk & Controls, Programs, P&E), acting as a center of excellence for resource planning methodology across the broader organization
• Periodically brief senior and executive leadership on WFM performance, capacity risk, regulatory readiness, and the strategic direction of the function

Essential requirements and candidate background

• 5+ years of relevant experience in senior Workforce Management, Operations, or Strategic Workforce Planning roles, including direct accountability for regulated or compliance-driven operations in financial services or fintech
• Demonstrated stakeholder leadership: ability to build partnerships, drive alignment, and influence decisions across Finance, Legal, Compliance, Ops, and senior CX leadership without positional authority
• Executive-level communication skills: able to distill complex workforce dynamics, regulatory risk, and capacity tradeoffs into crisp, decision-ready narratives for senior and executive leadership without hand-holding
• Expertise in capacity planning, forecasting, and scenario modeling in complex back-office environments, with experience designing staffing models that account for AI/automation-driven productivity assumptions
• Experience operating in, or actively transitioning a team toward, an AI-informed workforce model, including planning capacity in environments where AI agents contribute to operational output
• Drive for operational excellence in regulated environments, able to navigate ambiguity, manage high-stakes compliance requirements, and deliver results under regulatory scrutiny
• Analytical skill, with a passion for metrics and data; ability to translate quantitative insights into strategic recommendations that influence business decisions
• Highly flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization with rapidly evolving regulatory and operational conditions
• Experience: modern WFM platforms (e.g., Assembled or comparable) and BI tools (e.g., Looker, Hex)

Experience and professional background

• Experience: Tech/Fintech industry

Preferred experience and additional strengths

• Experience designing or operating a two-tier model (senior internal strategists + managed BPO execution layer)
• Familiarity: AI/automation tooling in an operational or WFM context (e.g., agentic workflows, LLM-assisted forecasting, low-code automation platforms)
• SQL experience and/or data fluency sufficient to independently query and validate workforce data
• Consulting background
• Position ID: P77103
• #LI-Remote
• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period
• US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com
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Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Remote
• Advertised location: Remote - USA

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Manager, WFM Compliance Operations vacancy is not an offer for reference 8089161; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Coinbase

Applications follow the official employer page linked below.

Open the official Coinbase posting below and match the title and reference 8089161.

Compare your qualifications and experience with the essential conditions for the Remote - USA position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: SQL

SQL references usually call for more detail than “database knowledge”. Explain the data you queried, the business or engineering question and how you checked that joins, aggregates and filters produced the intended result.

Relevant skills

• SQL
• AI/ML
• LLMs
• AI
• compliance
• stakeholder management
• communication
• partnership development