Coinbase: Complaints Analyst II — Manila, Philippines

About Coinbase

Coinbase works on digital-asset and financial technology, with its recruitment material discussing an open financial system and crypto-related markets. Its advertised business activities connect consumer and business products with engineering, financial operations and regulated-market development. The company describes local product initiatives alongside the compliance, policy and operational work needed to support them. This gives the business both a technology dimension and a financial-services context, with product delivery linked to the requirements of the markets in which it operates.

The position and its setting

Coinbase lists Complaints Analyst II in Manila, Philippines, under reference 7724777. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Customer Experience
• Employer listing date: 10 September 2026

Responsibilities and work described

• Own and resolve complaint-related support escalations from intake through closure, ensuring cases are completed accurately and within defined service-level targets
• Investigate complex consumer cases using internal tools including Salesforce, Control Center, and Athena to trace issues to root cause and determine appropriate resolution paths
• Partner with internal teams such as Payments Risk, EDD, and Compliance to progress cases with external dependencies and unblock stalled escalations
• Maintenance: accurate case records and update statuses daily to support operational tracking, reporting, and audit requirements
• Identify recurring issue patterns and escalate process gaps to Complaints leadership with clear documentation and recommendations for improvement
• Required Skills and

Essential requirements and candidate background

• 2+ years of experience in consumer support, complaints handling, or escalation management within financial services, crypto, or fintech, with exposure to one or more pillars including Payments, Identity, Crypto, or Compliance
• Investigate escalated cases, trace issues to root cause, and drive independent resolution using CRM and case management tools (e.g., Salesforce, Athena, or similar)
• Track record of managing a full caseload independently, prioritizing multiple open cases simultaneously, and consistently meeting service-level deadlines
• Clear, accurate written communication for both internal case documentation and customer-facing responses, with the ability to summarize complex issues concisely
• Full-time, in-office presence five days a week in Hyderabad, India, with availability to support the team's operational schedule
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality
• P76094
• Pay Transparency Notice: The target annual base salary for this position can range as detailed below
• Total compensation may also include bonus eligibility and benefits (including medical, dental, and vision)

Preferred experience and additional strengths

• ₱849,800 — ₱849,800 PHP
• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period
• US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com
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• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice
• US applicants: By submitting your application, you agree to Arbitration of Disputes

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Advertised location: Manila, Philippines

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Complaints Analyst II vacancy is not an offer for reference 7724777; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Coinbase

Applications follow the official employer page linked below.

Open the official Coinbase posting below and match the title and reference 7724777.

Compare your qualifications and experience with the essential conditions for the Manila, Philippines position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Salesforce

Salesforce experience should identify the users and workflow, then explain the configuration, development or integration you handled. A concrete example helps distinguish administration from application development or process design.

Relevant skills

• AI/ML
• Salesforce
• AI
• audit
• compliance
• communication
• root-cause analysis