Zocdoc: Senior Manager, Talent Operations — New York, NY; Silicon Valley, CA; USA Remote

About Zocdoc

Zocdoc develops technology that helps patients find and book healthcare appointments. Its employer introduction describes both a healthcare marketplace and infrastructure supporting access to care through other search and provider channels. The stated focus is the path from seeking care to obtaining an appointment. Its work includes making booking accessible beyond its own marketplace, connecting patient-facing discovery with the systems used by healthcare providers and other organisations to make available appointments easier to reach.

The position and its setting

Zocdoc lists Senior Manager, Talent Operations in New York, NY; Silicon Valley, CA; USA Remote, under reference 8231822. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: People
• Employer listing date: 30 September 2026

Responsibilities and work described

• Our Talent Acquisition team finds and hires the people who help Zocdoc give power to the patient
• Talent Operations is the engine behind that work - the systems, data, and processes that let recruiters spend their time on people, not on process
• We're building this function from the ground up, and this role will be at the center of it
• We're looking for a Senior Manager, Talent Operations to build our talent operations function from scratch
• You've done this before - you know what it takes to go from "recruiters cobbling together workarounds" to an operational backbone: clean tooling, documented process, and metrics leaders actually trust
• This is a hybrid IC/manager role
• Day to day, you'll be hands-on - configuring tools, building knowledge systems, standing up dashboards
• You'll also lead a team of 2 Recruiting Coordinators, with the team expected to grow as the function matures
• Tooling & Systems
• Own and optimize our recruiting tech stack (Gem, Greenhouse, BrightHire, etc), ensuring tools are configured to support how the team actually works - not fighting the tools to make process fit
• Identify gaps in the stack, evaluate and recommend new tools or integrations, and manage vendor relationships
• Building: and maintain integrations between systems so data flows cleanly across the recruiting lifecycle
• Design: and build a knowledge management system for the TA team - playbooks, SOPs, onboarding materials, and process documentation that scales as the team grows and evolves
• Keep documentation current as tools and processes change; make it the source of truth, not a graveyard of outdated docs
• Data & Analytics
• Partner with TA Leadership and the People Analytics team to build recruiting dashboards and define the metrics that matter - pipeline health, time-to-fill, source effectiveness, quality of hire, and funnel conversion

Essential requirements and candidate background

• Knowledge Management
• 6-8+ years of experience in Talent/Recruiting Operations, People Operations, or a closely related function, with a track record of building an operations function from scratch
• BrightHire or interview intelligence tooling a plus
• Experience building dashboards and recruiting metrics/reporting, ideally in partnership with a data or analytics team
• Experience managing or mentoring a coordination team
• Project management skills - you can run multiple workstreams simultaneously and bring cross-functional stakeholders along
• Comfortable operating as both an individual contributor and a people leader; you don't need a large team to make an outsized impact
• Experience working in a fast-paced, global organization and adapting to shifting priorities
• Documentation instincts - you write things down so the team doesn't relearn the same lessons twice
• Zocdoc is committed to fair and equitable compensation practices
• Salary ranges are determined through alignment with market data
• Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills
• Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details

Preferred experience and additional strengths

• Deep, hands-on experience configuring and administering an ATS (Greenhouse strongly preferred) and sourcing/CRM tools (Gem or similar)

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• NYC Base Salary Range: $159,000 — $215,000 USD
• Salary ranges are determined through alignment with market data and internal equity
• The base salary offered will depend on experience, skills, qualifications, and business needs
• Certain positions are also eligible for variable pay and/or equity
• Silicon Valley, CA Base Salary Range: $159,000 — $215,000 USD
• Work arrangement: Remote
• Advertised location: New York, NY; Silicon Valley, CA; USA Remote

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Senior Manager, Talent Operations vacancy is not an offer for reference 8231822; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Zocdoc

Applications follow the official employer page linked below.

Open the official Zocdoc posting below and match the title and reference 8231822.

Compare your qualifications and experience with the essential conditions for the New York, NY; Silicon Valley, CA; USA Remote position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI
• compliance
• insurance
• recruitment
• project management
• stakeholder management
• partnership development