Zocdoc: Senior Administrator, Financial Systems & Automation (NetSuite) — Pune, Maharashtra, India

About Zocdoc

Zocdoc develops technology that helps patients find and book healthcare appointments. Its employer introduction describes both a healthcare marketplace and infrastructure supporting access to care through other search and provider channels. The stated focus is the path from seeking care to obtaining an appointment. Its work includes making booking accessible beyond its own marketplace, connecting patient-facing discovery with the systems used by healthcare providers and other organisations to make available appointments easier to reach.

The position and its setting

Zocdoc lists Senior Administrator, Financial Systems & Automation (NetSuite) in Pune, Maharashtra, India, under reference 8201667. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Finance
• Employer listing date: 16 September 2026

Responsibilities and work described

• Healthcare is too hard
• At Zocdoc, we work every day to make it easier for patients to get the care they need
• As Senior Administrator, Financial Systems & Automation, you’ll help ensure that the systems supporting Zocdoc’s financial operations are reliable, secure, scalable, and easy to use
• You’ll own the Finance Applications service experience from intake through resolution, serve as a hands-on NetSuite expert, and help improve the connected tools and processes that Finance and Accounting rely on every day
• This role is a fit for someone who enjoys solving practical systems problems, improving how work gets done, and taking ownership from the first request through the final outcome
• Own Finance Applications service delivery
• Management: the Finance Applications Jira queue from intake and triage through prioritization, communication, escalation, resolution, validation, and closure
• Tracking: backlog, aging, blocked work, SLA risk, reopen rates, and recurring issues, taking action before commitments are missed
• Clarify incomplete requests, set realistic expectations, provide proactive updates, and close the loop with requesters
• Improvement: Jira Service Management workflows, dashboards, reporting, intake quality, knowledge articles, and escalation practices
• Administer and improve NetSuite
• Configure and support NetSuite workflows, approvals, roles and permissions, saved searches, reports, forms, and related functionality
• Translate Finance and Accounting requirements into practical solutions that improve accuracy, control, scalability, and user experience
• Investigate transaction, reporting, access, workflow, and integration issues and determine the appropriate resolution path
• Coordination: sandbox validation, regression testing, release readiness, production deployment, and post-change verification
• Maintenance: documentation for configurations, dependencies, operating procedures, and support guidance

Essential requirements and candidate background

• Energised by owning a system, service queue, or project from beginning to end
• Comfortable making thoughtful decisions when requirements are incomplete or priorities change
• Motivated by turning ambiguous problems into clear next steps
• Someone stakeholders trust for NetSuite guidance, issue resolution, and process improvement
• Structured and consistent in your approach to SLAs, documentation, testing, and follow-through
• Curious about automation and responsible uses of AI
• Comfortable balancing speed, user experience, data integrity, security, and financial controls
• 5+years of experience in financial systems, ERP administration, finance operations technology, or a related field
• Hands-on NetSuite administration and configuration experience, including workflows, approvals, roles and permissions, saved searches, reporting, forms, and troubleshooting
• Experience owning a service queue, ticketing process, or internal systems-support function against defined SLAs
• Experience: Jira or Jira Service Management, including queues, workflows, dashboards, reporting, intake, escalation, or automation
• Independently manage projects, coordinate stakeholders, and deliver results with limited day-to-day supervision
• Analytical and root-cause problem-solving skills across systems, data, and business processes
• Experience managing external vendor support cases with clear documentation, urgency, and follow-through
• Experience: system testing, release management, change control, production validation, and operational documentation
• Written and verbal communication skills, including the ability to explain technical issues and decisions to non-technical stakeholders
• A track record of ownership, sound judgment, proactive risk escalation, and internal customer service
• A bachelor’s degree in Information Systems, Finance, Accounting, Computer Science, Business, or a related discipline, or equivalent practical experience

Preferred experience and additional strengths

• NetSuite Administrator certification
• Experience: connected finance platforms such as Coupa, Planful, ADP, Salesforce, or banking systems
• Experience translating business needs into requirements, action plans, decisions, and validation plans
• Experience influencing without authority across Finance, Accounting, IT, Engineering, vendors, and distributed teams
• Experience using automation or AI tools to improve finance operations, documentation, reporting, or user support
• What success looks like
• Finance Applications requests are visible, actively managed, and resolved against agreed service commitments
• Requesters receive timely communication, clear expectations, and complete resolution documentation
• NetSuite configurations and workflows are reliable, well governed, well documented, and aligned to business needs
• Financial-systems projects move forward with clear ownership, decisions, milestones, and measurable outcomes
• Recurring issues and manual work decrease through root-cause fixes, automation, and process improvements
• Stakeholders trust you to make progress, navigate ambiguity, and escalate risks early

Location, schedule and contract conditions

• Advertised location: Pune, Maharashtra, India

Benefits mentioned by the employer

• An incredible team of smart and supportive people
• A competitive compensation package, including attractive medical insurance
• Flexible, hybrid work environment
• Amazing perks – think catered lunch every day, Ping Pong, etc
• Daycare reimbursement
• The chance to create a better healthcare experience for millions of patients!
• Corporate wellness programs with Headspace
• Cellphone and wifi reimbursement
• Competitive parental leave
• Sabbatical leave (over 5 years)
• Annual sponsored health check-ups
• Sponsored counselling and therapy via Betterlyf

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Senior Administrator, Financial Systems & Automation (NetSuite) vacancy is not an offer for reference 8201667; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Zocdoc

Applications follow the official employer page linked below.

Open the official Zocdoc posting below and match the title and reference 8201667.

Compare your qualifications and experience with the essential conditions for the Pune, Maharashtra, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Salesforce

Salesforce experience should identify the users and workflow, then explain the configuration, development or integration you handled. A concrete example helps distinguish administration from application development or process design.

Relevant skills

• AI/ML
• NetSuite
• Salesforce
• AI
• process improvement
• audit
• accounting
• banking
• insurance
• customer support