Zocdoc: Principal UX Researcher — New York, NY

About Zocdoc

Zocdoc develops technology that helps patients find and book healthcare appointments. Its employer introduction describes both a healthcare marketplace and infrastructure supporting access to care through other search and provider channels. The stated focus is the path from seeking care to obtaining an appointment. Its work includes making booking accessible beyond its own marketplace, connecting patient-facing discovery with the systems used by healthcare providers and other organisations to make available appointments easier to reach.

The position and its setting

Zocdoc lists Principal UX Researcher in New York, NY, under reference 8082067. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Product
• Employer listing date: 3 September 2026

Responsibilities and work described

• Healthcare is complicated: people are anxious about their health, insurance coverage is obscure, and there’s uncertainty in finding the right type of care
• Meanwhile, providers face thin margins, growing competition, and operational workflows that drown their staff in administrative burden
• As a Principal UX Researcher, you'll immerse yourself deeply in understanding these problems, and own the research strategy for one of Zocdoc's two core user groups: the patients searching for care, or the practices delivering it
• You'll report to the Director of Research and partner with Product, Design, Brand, Marketing, and Data Science leadership to proactively shape product strategy
• You'll set the bar for high quality strategic quantitative and qualitative research that cuts across product teams and shapes the product roadmap
• You'll identify unanswered research questions and unvalidated assumptions across the company, develop a clear POV on user needs, and use research insights to drive business objectives
• Your work will span three connected areas:
• Define who we're building for, and what they're trying to get done
• You'll use a mixed-methods toolset to map the jobs, needs, and mindsets of our users, helping product, marketing, and sales teams see which needs matter most and how they differ meaningfully across groups
• Shape high-ambiguity problem spaces with qualitative and quantitative evidence
• You'll lead research for zero-to-one opportunities where there's little precedent and limited data
• You'll help teams define the problem, test the assumptions underneath a proposed solution, evaluate concepts at scale, and decide what is worth building before a roadmap hardens around an answer
• Measure the user experience
• Help product teams understand how well our products actually meet user needs
• That means partnering with Data Science to define user-centered metrics, then standing up survey programs and tracking that make them measurable over time
• Owning the research agenda for your audience, and scope and execute complex, multi-phase studies from early strategy through launch and iteration

Essential requirements and candidate background

• Personally motivated by being a positive change agent in the world and want to dive into solving complex social problems
• Energized by working across qual and quant
• Experienced working on cross-functional learning agendas with marketing and data science teams
• Driven to make the case for human-centred constructs in a data-driven organization
• Comfortable with full research domain ownership for your product space
• Motivated not just to continuously experiment with new AI tools and processes, but to help build sustainable agentic infrastructure that can scale across teams
• Serious about your work, but not about yourself
• Meaningful (7+ years) experience in UX research and a mixed-methods research portfolio that showcases your adaptive process, precise and generative insights, and ability to impact product direction
• Genuine fluency in both qualitative and quantitative methods
• Real sampling judgment
• You can say who a study did and didn't represent, and you've built ways to reach people who are small in number, busy, or guarded
• Experience defining measurement, not just consuming it: a tracking program, a benchmark, a segmentation, or a metric that a business actually adopted
• The ability to build and leverage research infrastructure including external sample, agencies, and contractor partners, as well as make a case for the budget behind them
• Depth in either consumer products at scale or B2B and SaaS products with complex, multi-stakeholder adoption
• Experience leading foundational, cross-functional research efforts, partnering with Data Science and Marketing as peers rather than as service providers
• Superb communication skills
• You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
• A track record of influencing leaders who lack experience working with research
• Capability to zoom out to systems-level strategy and zoom in to execution details, and are comfortable navigating ambiguity and political nuance along the way

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• NYC Base Salary Range: $187,000 — $240,000 USD
• Advertised location: New York, NY

Benefits mentioned by the employer

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Principal UX Researcher vacancy is not an offer for reference 8082067; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Zocdoc

Applications follow the official employer page linked below.

Open the official Zocdoc posting below and match the title and reference 8082067.

Compare your qualifications and experience with the essential conditions for the New York, NY position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI/ML
• AI
• insurance
• sales
• marketing
• sustainability
• stakeholder management
• communication