Sutherland: Technical Support Engineer L1 — Bogotá, //BOGOTA, Colombia

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Technical Support Engineer L1 in Bogotá, //BOGOTA, Colombia, under reference REF46736F. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 23 October 2026
• Brands: Sutherland

Responsibilities and work described

• The Technical Support Engineer is responsible for providing first-level technical support to customers, drivers, administrators, and internal stakeholders
• This role serves as the primary point of contact for troubleshooting hardware, software, connectivity, video telematics, and platform-related issues
• The TSE I will diagnose problems, resolve issues within defined procedures, document interactions, and escalate complex cases when necessary while ensuring a high-quality customer experience
• The ideal candidate possesses troubleshooting skills, customer service abilities, and a passion for technology
• This position requires the ability to work in a fast-paced environment, manage multiple priorities, and communicate effectively with both technical and non-technical users

Essential requirements and candidate background

• Advanced English level
• Both verbal and written (B2 or higher)
• Full time availability
• Availability to work Onsite (Bogotá – Torre Krystal) in a fast-paced environment
• 1+ year of experience in a Technical Support, Help Desk, Service Desk, Customer Support, or IT Support role
• Basic Knowledge on technical support using tools such as Zendesk, Jira, Confluence, Salesforce, ServiceNow
• Communication skills: verbal, written, listening
• Understand and empathize with customers when interacting with a wide range of different personality types

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Bogotá, //BOGOTA, Colombia

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Technical Support Engineer L1 vacancy is not an offer for reference REF46736F; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF46736F.

Compare your qualifications and experience with the essential conditions for the Bogotá, //BOGOTA, Colombia position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Salesforce

Salesforce experience should identify the users and workflow, then explain the configuration, development or integration you handled. A concrete example helps distinguish administration from application development or process design.

Relevant skills

• Salesforce
• customer support
• stakeholder management
• problem resolution
• ServiceNow
• communication