Sutherland: Technical Manager - Team Manager — Hyderabad, TS, India

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Technical Manager - Team Manager in Hyderabad, TS, India, under reference REF46985X. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 15 October 2026
• Brands: Sutherland

Responsibilities and work described

• Managers in this role get to: Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets
• Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team
• Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management
• Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers
• Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time
• Utilize Tenable Salesforce instance to document all support interactions and advance issues to other support teams per documented processes
• Analysis: and advance complex technical issues to support the team
• Quality / delivery: customer feedback is properly channeled into Product Management and Research & Development
• Identify opportunities to improve or add content to the Nessus Support Knowledgebase and work with the support team to get the content added so it can be re-used
• Work: closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
• Management: and mentor a team of technical support engineers, providing regular coaching and performance feedback
• Oversee the daily operations of the support team, ensuring adherence to service level agreements (SLAs) and quality standards
• Development: and implement support strategies, processes, and procedures to improve efficiency and customer satisfaction
• Monitoring: key performance indicators (KPIs) and report on team performance to senior management
• Handle escalated customer issues and act as a point of contact for high-priority technical problems

Essential requirements and candidate background

• Minimum of 2-4 years’ experience in supporting a tech program
• Experience: managing a team of 10 to 15 TSEs
• Knowledge: networking, Linux/Unix, macOS, Windows administration, patch deployment and system configuration
• Demonstrated leadership/people manager skills; the ability to take the lead in making improvements and resolving issues
• Knowledge: metrics, their measurements, thresholds, targets and process owners
• Customer-orientation when managing communications and issues
• The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
• People management expert: Highest level of people management skills and conflict resolution skills; mentoring and training, including team building and morale boosting exercises
• A pro-active attitude towards developing trust and professional rapport with team members; the ability to be a team-player

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Hyderabad, TS, India

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Technical Manager - Team Manager vacancy is not an offer for reference REF46985X; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF46985X.

Compare your qualifications and experience with the essential conditions for the Hyderabad, TS, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Salesforce

Salesforce experience should identify the users and workflow, then explain the configuration, development or integration you handled. A concrete example helps distinguish administration from application development or process design.

Relevant skills

• REST APIs
• MS Office
• Salesforce
• sales
• Linux
• training
• communication