Sutherland: Team Manager – Palayan — Palayan City, Central Luzon, Philippines

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Team Manager – Palayan in Palayan City, Central Luzon, Philippines, under reference REF47213J. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 14 October 2026
• Brands: Sutherland

Responsibilities and work described

• Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager
• We are a group of driven and hard-working individuals
• If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
• Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition
• Management: administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery
• Influence the lives of others: Develop, train, and manage team members
• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
• Keep morale high: Ensure motivational programs are in place and encourage frequent recognition
• Impact the bottom line: Produce and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
• Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
• Keep leaders informed: Relay important information in the form of timely and accurate reports

Essential requirements and candidate background

• Experience: managing a team of 18 to 20 associates
• Experience and knowledge in supporting online gaming programs ( or same nature) as a customer service line of business
• Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues
• Customer-orientation when managing communications and issues
• The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
• Knowledge: metrics, their measurements, thresholds, targets and process owners
• A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player
• Willing to work onsite in Palayan, with night/shifting schedules

Education and qualification routes

• Degree / qualification: A Bachelor’s degree or Associate Degree preferred but not required

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Palayan City, Central Luzon, Philippines

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Team Manager – Palayan vacancy is not an offer for reference REF47213J; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF47213J.

Compare your qualifications and experience with the essential conditions for the Palayan City, Central Luzon, Philippines position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: customer support

For customer-support work, describe the channel, issue types and responsibilities you held. Explain how you investigated a problem, communicated the next step and documented or escalated the case.

Relevant skills

• communication
• customer support