Sutherland: Sr. Associate Account Management — Hyderabad, //TS, India

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Sr. Associate Account Management in Hyderabad, //TS, India, under reference REF46595T. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 10 September 2026
• Brands: Sutherland

Responsibilities and work described

• Support: email operations, spam/abuse detection, and Trust & Safety workflows to ensure a secure, reliable, and high-quality email ecosystem
• Monitoring: and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns
• Execution: log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats
• Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs
• Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies
• Support: incident response by documenting findings, maintaining audit trails, and escalating critical risks
• Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment
• Collaboration: with internal teams and external vendors for issue resolution and trend tracking

Essential requirements and candidate background

• 2+ years of experience in email operations, Trust & Safety, or SOC environments
• Knowledge: SMTP, SPF, DKIM, DMARC, and email delivery infrastructure
• Experience: Splunk for log analysis
• Analytical, investigative, and problem-solving skills
• Work in shifts within a 24x7 environment

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Hyderabad, //TS, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Sr. Associate Account Management vacancy is not an offer for reference REF46595T; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF46595T.

Compare your qualifications and experience with the essential conditions for the Hyderabad, //TS, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: audit

An audit example should identify the process or records reviewed, the evidence considered and your own responsibility. Describe how findings were documented and followed through without exposing confidential reports.

Relevant skills

• audit
• compliance
• incident response