Sutherland: Senior Associate - IT Helpdesk — Chennai, TN, India

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Senior Associate - IT Helpdesk in Chennai, TN, India, under reference REF42103W. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 15 October 2026
• Brands: Sutherland

Responsibilities and work described

• To act as the central point of contact between the user and IT Service Management
• To handle incidents and requests and provide an interface for other activities such as Change, Problem, Configuration, Release, Service Level, and IT Service Continuity
• We are a group of and driven individuals
• If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
• Senior Associate in this role get to:
• Enable the workforce: Act as point of contact for all technical related issues and requests
• Delivery: appropriate customer service
• Drive all tickets to closure on time
• Handle calls & tickets within the defined SL
• Support: the team: Build good rapport with the customers as well as within team
• Keep management updated: Keep management updated on major outages being reported to GSD
• Help others: Work as a team and help each other with issues/requests that need to handled daily basis

Essential requirements and candidate background

• Led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees
• We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation
• We work with businesses across a broad range of industries, including Banking & Financial Services, Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, Technology, Travel & Hospitality, and Logistics
• Communication Skills (Verbal and Written)
• Good knowledge on Windows OS troubleshooting, MS Office application
• Basic Hardware troubleshooting skills
• Willing to work on in night shifts
• Willing to assist our internal customers over the phone
• Understanding: Active Directory Services, it will be an added advantage if the candidate possesses MCP certification
• ITIL Foundation Certification is a Value added
• To provide time critical support to our internal employees ensuring maximum efficiency to achieve customer satisfaction
• Document all Service Desk interactions in the form of incident (Phone/Web/Walk-in)
• Ensures all Tickets Processed, handled accordingly, and documented
• Active Directory User Management as a Day-to-Day Activity
• Graduate in any stream can be considered for the position

Location, schedule and contract conditions

• Work arrangement: Remote
• Advertised location: Chennai, TN, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Senior Associate - IT Helpdesk vacancy is not an offer for reference REF42103W; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF42103W.

Compare your qualifications and experience with the essential conditions for the Chennai, TN, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: customer support

For customer-support work, describe the channel, issue types and responsibilities you held. Explain how you investigated a problem, communicated the next step and documented or escalated the case.

Relevant skills

• MCP
• AI/ML
• MS Office
• customer support
• communication
• problem resolution