Sutherland: Retail - Human Resource Business Partner — Kingston, //ST. ANDREW PARISH, Jamaica

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Retail - Human Resource Business Partner in Kingston, //ST. ANDREW PARISH, Jamaica, under reference REF46925Z. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 10 October 2026
• Brands: Sutherland

Responsibilities and work described

• At Sutherland, beyond just providing jobs, we invest in building careers for our employees
• Our work culture focuses on employee development and work-life balance
• Help us shape our organization’s culture by taking the lead in establishing and executing Human Resource strategies that will offer support and boost engagement
• Strategic Business Partnership
• Partner with operational and functional leaders to design and deliver people strategies aligned with business goals, profitability and client KPI performance
• Act as adviser to leadership, translating operational challenges into practical HR solutions; aligning global objectives with local execution
• Employee Engagement and Culture
• Leadership: engagement, satisfaction and retention initiatives that build a positive, high-performance culture
• Champion the Employer Value Proposition (EVP) to position the company as an employer of choice in a competitive market
• Performance Optimization and Talent Development
• Leadership: or partner on root-cause analysis and work with leadership to implement sustainable, scalable solutions
• Diagnose development needs and oversee targeted programmes that strengthen frontline leadership, performance management and conflict-resolution capability
• Employee Relations and Due Process
• Oversee complex employee relations matters, ensuring strict compliance with Jamaican labour law and company policy
• Management: the disciplinary process end to end, guiding managers through objective investigations and hearings while mitigating legal and industrial relations risk
• People Analytics and Retention

Essential requirements and candidate background

• Bachelor’s degree preferably BS/BA in Psychology, HR Management, Organizational Development or General Sciences
• Must be in a Sr
• HR leadership role present/prior, with experience managing of a team of HR professionals
• Written and Verbal Communication skills
• Minimum 3-4 years in the BPO industry
• General knowledge of labor standards, statutory benefits, employee engagement practices and other key HR processes
• Above average written and oral communication skills
• Ability to build networks within and across functions through proactive communication
• Capable in maintaining a high degree of confidentiality and professionalism is critical
• Work ethics, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities are essential
• Willing to work in a shifting schedule

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Kingston, //ST. ANDREW PARISH, Jamaica

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Retail - Human Resource Business Partner vacancy is not an offer for reference REF46925Z; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF46925Z.

Compare your qualifications and experience with the essential conditions for the Kingston, //ST. ANDREW PARISH, Jamaica position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: compliance

Compliance experience should identify the business process, applicable internal controls and the work you performed. Explain evidence gathering, review, escalation or remediation where those were part of your role.

Relevant skills

• compliance
• sustainability
• partnership development
• root-cause analysis
• customer support
• communication