Sutherland: Healthcare — Hyderabad, TS, India

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Healthcare in Hyderabad, TS, India, under reference REF46945W. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 14 September 2026
• Brands: Sutherland

Responsibilities and work described

• We are seeking a compassionate and detail-oriented Healthcare Customer Support professional to join our growing team in Hyderabad, India
• In this role, you will serve as a vital point of contact for our patients and healthcare partners, providing support while maintaining the highest standards of professionalism and confidentiality
• Handle inquiries, resolve issues, and ensure every interaction reflects our commitment to customer care in the healthcare industry
• Respond to customer inquiries via phone, email, and chat with empathy and professionalism, addressing healthcare-related questions and concerns
• Troubleshoot technical issues and guide customers through problem resolution in a clear and supportive manner
• Document all customer interactions accurately and maintain detailed records in compliance with healthcare regulations
• Identify and escalate complex issues to appropriate departments while keeping customers informed throughout the process
• Delivery: product and service information to customers, ensuring they understand healthcare solutions and features
• Handle sensitive patient information with discretion and maintain strict confidentiality standards
• Collaboration: with internal teams to improve customer experience and resolve systemic issues
• Follow up with customers to ensure satisfaction and gather feedback for continuous improvement
• Management: multiple customer requests simultaneously while maintaining quality and attention to detail
• Adhere to company policies, healthcare compliance requirements, and quality assurance standards

Essential requirements and candidate background

• Verbal and written communication skills in English
• Empathy and ability to connect with customers during challenging situations
• Demonstrated problem-solving skills and ability to think critically
• Proficiency: customer relationship management (CRM) software and Microsoft Office applications
• Multitask and prioritize effectively in a fast-paced environment
• Organizational skills and attention to detail
• Remain calm and professional when handling difficult customer interactions
• Willingness to learn and adapt to new tools and processes
• Reliable attendance and commitment to meeting performance standards

Preferred experience and additional strengths

• Knowledge: healthcare terminology and systems (preferred)
• Familiarity: HIPAA compliance and patient confidentiality requirements (preferred)

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Hyderabad, TS, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Healthcare vacancy is not an offer for reference REF46945W; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF46945W.

Compare your qualifications and experience with the essential conditions for the Hyderabad, TS, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: quality assurance

For quality assurance, explain the process, controls and records you worked with. A useful example shows how an issue was prevented, investigated or corrected and how the change was checked.

Relevant skills

• MS Office
• quality assurance
• compliance
• customer support
• problem resolution
• communication