Sutherland: German-Speaking POS & Technical Support Specialist (Remote) — Sofia, //SOFIA CITY PROVINCE, Bulgaria

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists German-Speaking POS & Technical Support Specialist (Remote) in Sofia, //SOFIA CITY PROVINCE, Bulgaria, under reference REF47766L. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 23 October 2026
• Brands: Sutherland

Responsibilities and work described

• Your Role
• As a German-Speaking Technical Support Specialist – Payments & POS Solutions, you'll be the first point of contact for merchants and business partners, delivering professional technical support for payment terminals, POS systems, and payment-related services
• You'll troubleshoot technical issues, assist with installations and activations, and ensure every customer receives fast, efficient, and high-quality support
• Delivery: professional support via phone, email, and ticketing systems
• Support: customers with card payment terminals, POS devices, and ATMs
• Support: terminal installations, replacements, activations, and configurations
• Troubleshoot technical issues, connectivity problems, and payment-related error codes
• Resolve customer inquiries efficiently while meeting SLA targets
• Escalate complex technical issues to the appropriate teams when necessary
• Maintenance: accurate documentation in the ticketing system
• Handle portal access requests and perform selected back-office activities

Essential requirements and candidate background

• Fluent German (C1) and English (B1 or higher)
• Previous experience in customer service or technical support
• Interest in technology and troubleshooting
• Communication and problem-solving skills
• A customer-focused mindset with the ability to thrive in a fast-paced environment
• Comfortable working with phone, email, and ticketing systems

Experience and professional background

• Experience: the payments, POS, banking, or financial services industry

Preferred experience and additional strengths

• Basic knowledge of Microsoft Excel and ticketing platforms

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Fully remote position
• Rotating shifts between 09:00 and 21:00
• Five-day work week based on a scheduled roster
• Work arrangement: Remote
• Advertised location: Sofia, //SOFIA CITY PROVINCE, Bulgaria

Benefits mentioned by the employer

• Competitive salary with a performance-based bonus
• Permanent employment contract
• Food vouchers
• Additional health and life insurance
• 21 days of paid annual leave
• Fully paid onboarding and professional training
• Clear career growth opportunities within an international company
• A modern, supportive, and collaborative work environment
• Employee recognition programs and team-building events
• Why Join Sutherland?
• Become part of a global team that values innovation, collaboration, and continuous development
• You'll receive comprehensive training, ongoing support, and the opportunity to build a long-term career in an international environment—all while working remotely

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another German-Speaking POS & Technical Support Specialist (Remote) vacancy is not an offer for reference REF47766L; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF47766L.

Compare your qualifications and experience with the essential conditions for the Sofia, //SOFIA CITY PROVINCE, Bulgaria position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• Excel
• problem resolution
• banking
• customer support
• communication