Sutherland: Disability and Leave Services Associate - Contract Opportunity — Portmore, St. Catherine Parish, Jamaica, //14, Jamaica

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Disability and Leave Services Associate - Contract Opportunity in Portmore, St. Catherine Parish, Jamaica, //14, Jamaica, under reference REF46799U. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 13 October 2026
• Brands: Sutherland

Responsibilities and work described

• The DLS associate is an HR representative that takes care of related contacts from a Fortune 500 company's employees across the US
• Associates will work one-on-one with employees while maintaining successful partnerships with HR Business Partners
• This Disability and Leave Services (DLS) team has a best-in-class case management program to deliver leave of absence, disability and accommodation services to employees across the U.S
• The Case Specialist will be an individual contributor and provides support for Case management for leave of absence and disability life events
• They are highly skilled in case review, document validation and correspondence handling
• Leverage duration guidelines, best practice tools and resources to support oversight of a leave event as appropriate
• Critically assess and adjust the case management plan to an employee’s changing needs
• Address and respond to sensitive situations
• Troubleshoot issues and seek to remove barriers before, during, or after a leave event
• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
• Identify and solve problems that may arise, sometimes with limited information
• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
• Quality / delivery: compliance with standard work, federal/state regulations, and company policy
• Maintenance: system records to ensure accurate and timely information/documentation
• Other duties as assigned
• Moreover, you will encourage self-service tools available for all employees

Essential requirements and candidate background

• Our most successful candidates will have: -
• Must be at least 18 years or older
• We require all candidates to have a minimum of 3 subjects inclusive of English (CXC/CSEC, City & Guilds
• I, II, III
• GCE A, B, C
• SSC 4, 5
• JSCE Pass
• NCTVET Level 1, 2, 3; and CCSLC Competence & Mastery) OR or a U.S. high school diploma or GED
• Must be able to clear a back ground check as required by the business
• Must be flexible to work and train on site or work from home as needed by the business
• Must successfully pass English Language written assessments
• Consistency in performance and an "I can and will win attitude"
• Perform at a high level, to support our high volume of inbound calls
• Good systematic problem solving ability, using sound business judgment, and following through on commitments to customers
• The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs
• Attention to detail
• Verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required
• The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel
• Effectively organize, prioritize, multi-task and manage time
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required

Experience and professional background

• No commitments that will impact your ability to commit to work for the next 18 – 24 months

Preferred experience and additional strengths

• Experience: customer service is an asset and preferred
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Remote
• Advertised location: Portmore, St. Catherine Parish, Jamaica, //14, Jamaica

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Disability and Leave Services Associate - Contract Opportunity vacancy is not an offer for reference REF46799U; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF46799U.

Compare your qualifications and experience with the essential conditions for the Portmore, St. Catherine Parish, Jamaica, //14, Jamaica position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• Excel
• MS Office
• compliance
• customer support
• training
• communication
• partnership development
• problem resolution