Sutherland: Banking & Retail Customer Service positions. — Kingston, St. Andrew Parish, Jamaica

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Banking & Retail Customer Service positions. in Kingston, St. Andrew Parish, Jamaica, under reference REF30255N. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Contract
• Employer listing date: 14 October 2026
• Brands: Sutherland

Responsibilities and work described

• Banking & Retail Customer Service Associates in this role get to:
• Be the Point of Contact; answer inbound calls to provide customer service to consumers
• Respond to inquiries about products and services, processing payments, or performing general account maintenance
• Up-selling customers to new products or services may be encouraged
• Answers calls and responds to emails
• Identifying and solving customer challenges, including mediating between customers and reatilers, and escalating issues appropriately
• Handles customer inquiries both telephonically and by email
• Researches required information using available resources
• Multi-tasking to monitor and control concurrent tasks simultaneously
• Provides customer service information
• Enters new customer information into system
• Updates existing customer information
• Processes reservations
• Routes calls to appropriate resource

Essential requirements and candidate background

• Our most successful candidates will have:
• Must be at least 18 years or older
• A minimum of 2-3 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED
• We require all candidates to have a minimum of 3 subjects inclusive of English (CXC/CSEC, City & Guilds
• I, II, III
• GCE A, B, C
• SSC 4, 5
• JSCE Pass
• NCTVET Level 1, 2, 3; and CCSLC Competence & Mastery)
• Must have a valid (not expired) government issued ID, TRN and NIS card
• Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays)
• Must be able to train and / or work onsite
• Perform at a high level, to support our high volume of inbound calls
• Good systematic problem solving ability, using sound business judgment, and following through on commitments to customers
• The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs
• Attention to detail
• See through the eyes of the customer
• Verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required
• The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel
• Effectively organize, prioritize, multi-task and manage time

Preferred experience and additional strengths

• Experience: customer service is an asset and preferred
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Kingston, St. Andrew Parish, Jamaica

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Banking & Retail Customer Service positions. vacancy is not an offer for reference REF30255N; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF30255N.

Compare your qualifications and experience with the essential conditions for the Kingston, St. Andrew Parish, Jamaica position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• Excel
• MS Office
• maintenance
• banking
• customer support
• reservations
• communication
• problem resolution