Sutherland: Associate / Sr. Associate - Refferal — Chennai, TN, India

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Associate / Sr. Associate - Refferal in Chennai, TN, India, under reference REF44791W. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 23 July 2026
• Brands: Sutherland

Responsibilities and work described

• Consultant is responsible for delivering customer experience via calls, email, chat or social media to users by using the right principles to resolve any issues, inquiries or concerns
• Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity
• Be responsible for -
• Resolving requests/inquiries made by customers via email, chat or Social
• Achieving contact center statistics and SLAs (contractual metrics)
• Adhering to non-disclosure agreement & data security policies
• Completing upskilling & e-courses mandated by each program
• Attending coaching sessions & ensure feedback is implemented
• 100% schedule adherence, no absenteeism & positively contribute to reducing program shrinkage

Essential requirements and candidate background

• Eligibility Criteria: Any full-time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2025 Passout can apply

Preferred experience and additional strengths

• Verbal and written English language skills
• Good analytical and typing skills
• Flexibility to work shifts including nights
• Candidates must reside within a radius of 25 Km of our office

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Chennai, TN, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Associate / Sr. Associate - Refferal vacancy is not an offer for reference REF44791W; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF44791W.

Compare your qualifications and experience with the essential conditions for the Chennai, TN, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Preparing a relevant example

An operations example should explain the process, the people or records involved and your responsibility. Describe a practical issue, how it was checked or escalated and what changed as a result. Use figures only when they are accurate and can be shared.