Sutherland: Associate - Account Management — Kochi, KL, India, //KL, India

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Associate - Account Management in Kochi, KL, India, //KL, India, under reference REF46172A. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 19 October 2026
• Brands: Sutherland

Responsibilities and work described

• The Benefits Support Specialist - Independently manages benefit administration activities, including provider outreach, claim support processes, documentation review, and workflow management
• This role handles more complex scenarios, supports process improvement efforts, and serves as a resource for less experienced team members
• Process complex benefit administration activities with minimal supervision
• Review: claim documentation and determine appropriate next steps
• Contact providers and other stakeholders to obtain required information
• Management: follow-up activities and resolve requests
• Quality / delivery: compliance with quality, productivity, and service-level standards
• Identify and resolve processing exceptions
• Maintenance: accurate and complete documentation
• Support: multiple product lines and workflows
• Support: training, coaching, and knowledge sharing
• Escalate issues or exceptions to leadership when needed
• Recommend process improvements and efficiency opportunities

Essential requirements and candidate background

• Prior experience in International Voice process
• Communication skills
• Experience: US Insurance (Health, Life, Benefits Administration) or US Healthcare Operations will be an added advantage
• Freshers with Communication Skills can also apply
• Good attention to detail
• Follow documented procedures
• Manage multiple tasks and priorities
• Willingness to learn new systems and processes
• Education
• Minimum Plus Two is Required

Location, schedule and contract conditions

• US Rotational Night Shifts
• Work arrangement: On-site
• Advertised location: Kochi, KL, India, //KL, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Associate - Account Management vacancy is not an offer for reference REF46172A; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF46172A.

Compare your qualifications and experience with the essential conditions for the Kochi, KL, India, //KL, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: process improvement

For process-improvement work, explain the starting problem and the evidence that guided the change. Describe what you altered, how the result was checked and whether the improvement was sustained.

Relevant skills

• process improvement
• compliance
• training
• stakeholder management
• insurance
• communication