Sopra Steria: Oracle Service Support Lead — Noida, UP, India

About Sopra Steria

Sopra Steria provides technology consulting, digital services and software solutions. Its employer description focuses on helping organisations change their operations through technology, combining business-sector knowledge with digital delivery. The business offers end-to-end support rather than describing its work as software coding alone. Its services connect an organisation's requirements with the technology and processes used to meet them, with an emphasis on practical, sustained improvements in how client organisations operate.

The position and its setting

Sopra Steria lists Oracle Service Support Lead in Noida, UP, India, under reference NOI0006809. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Project and Product Management
• Employment type: Full-time
• Employer listing date: 9 September 2026
• Brands: Sopra Steria

Responsibilities and work described

• Job Title
• IT Service Support Lead – Oracle EBS & Oracle Fusion Finance Applications
• The IT Service Support Lead will be responsible for leading the day-to-day operational support of Oracle EBS and Oracle Fusion Finance applications, ensuring high-quality service delivery in line with ITIL best practices
• The role will oversee Incident, Service Request, Major Incident, and Escalation Management while ensuring compliance with agreed SLAs, KPIs, and audit requirements
• The individual will also provide technical leadership, people management, stakeholder communication, and continuous service improvement
• Service Operations
• Support: the operational support for Oracle EBS and Oracle Fusion Finance applications
• Management: the end-to-end lifecycle of Incidents, Service Requests, Problems, and Major Incidents
• Quality / delivery: timely resolution of production issues while meeting agreed Service Level Agreements (SLAs)
• Coordination: with Functional, Technical, Infrastructure, Database, and Integration teams for issue resolution
• Drive Root Cause Analysis (RCA) and implement preventive actions for recurring issues
• Participate in Change Management activities, including impact assessment and release support
• Major Incident & Escalation Management
• Act as the Major Incident Manager for critical business-impacting incidents
• Leadership: incident bridge calls and coordinate cross-functional teams during service outages
• Delivery: timely communication and executive updates to business stakeholders

Essential requirements and candidate background

• Knowledge: Oracle EBS and Oracle Fusion Finance Applications
• Good understanding of Finance modules such as General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), Cash Management (CM), Procurement, and Purchasing
• Experience: ServiceNow, TOPdesk, or similar ITSM tools
• Good understanding of Oracle application support processes
• Understanding: ITIL Service Management processes:
• Leadership Competencies
• Leadership and people management skills
• Effective decision-making under pressure
• Analytical and problem-solving abilities
• Written and verbal communication skills
• Manage multiple priorities in a fast-paced production support environment
• 8–12 years of IT Application Support experience
• Minimum 3–5 years leading Oracle EBS and/or Oracle Fusion Application Support teams
• Experience managing global support operations and production support environments
• Experience: SLA/KPI management, audits, and service governance
• Education
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline
• MBA Finance, BCom & M.com, MCA
• Oracle Fusion certifications are an added advantage
• Total Experience Expected: 08-10 years

Preferred experience and additional strengths

• ITIL Foundation Certification (preferred)

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Noida, UP, India

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Oracle Service Support Lead vacancy is not an offer for reference NOI0006809; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sopra Steria

Applications follow the official employer page linked below.

Open the official Sopra Steria posting below and match the title and reference NOI0006809.

Compare your qualifications and experience with the essential conditions for the Noida, UP, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: ServiceNow

For ServiceNow, explain the workflow or service-management process, the platform area and the work you owned. Examples might concern implementation, configuration, integration or support, depending on your background.

Relevant skills

• ServiceNow
• audit
• compliance
• training
• procurement
• stakeholder management
• communication
• Oracle applications