Sopra Steria: Business Analyst Technical Lead — Chennai, Tamil Nadu, India

About Sopra Steria

Sopra Steria provides technology consulting, digital services and software solutions. Its employer description focuses on helping organisations change their operations through technology, combining business-sector knowledge with digital delivery. The business offers end-to-end support rather than describing its work as software coding alone. Its services connect an organisation's requirements with the technology and processes used to meet them, with an emphasis on practical, sustained improvements in how client organisations operate.

The position and its setting

Sopra Steria lists Business Analyst Technical Lead in Chennai, Tamil Nadu, India, under reference CHE0006828. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Engineering, Development, Applications
• Employment type: Full-time
• Employer listing date: 31 August 2026
• Brands: Sopra Steria

Responsibilities and work described

• Own ARIS as product/business owner (or equivalent process repository), accountable for availability, performance, and user experience
• Administer ARIS environments: configuration, user/role management, access controls, licensing, upgrades/patching coordination, and release planning
• Define and maintain ARIS standards: modelling conventions, meta-model governance, naming standards, version control, and repository structure
• Management: integrations and data flows with reporting, workflow tools, document repositories, and CMDB/service tools (where applicable)
• Oversee platform risk management: audit trails, evidence capture, retention, and controls aligned to internal policy and regulatory expectations
• Delivery: support and problem management for ARIS incidents; drive root-cause analysis and permanent fixes; support periodic version upgrades
• Leadership: the RTB pod: stability, incident/problem/change management, service requests, continuous improvement; run agile/lean ceremonies; own SLAs/SLOs and operational metrics
• Senior stakeholder & people leadership: act as ARIS SME/trusted advisor, facilitate executive workshops, define reporting/dashboard requirements, coach pod members, and build resilience (runbooks/cross-skilling)
• Quality / delivery: to meet the following requirements:
• Hands-on ARIS administration (user/role design, repository governance, configuration, upgrades, and support)
• Service delivery leadership using ITIL practices (Incident/Problem/Change/Request)
• Audit/regulatory operating experience with a control mindset and evidence-based delivery
• Reporting and integration patterns experience (APIs, data extracts, automation) is highly desirable
• Written and verbal communication, able to translate technical/process topics for senior stakeholders
• ARIS modelling governance & standards knowledge (BPMN/EPC/other notations as applicable)
• Core competencies: operational resilience mindset; metrics-driven performance management; agile/lean in operations; stakeholder management/influencing; structured problem solving

Essential requirements and candidate background

• ## Required Qualifications
• * Bachelor's degree in computer science, Information Technology, Information Systems, Engineering, or a related field
• * 5–8+ years of experience in Leading the Business Process Modeling for Retail
• * 3+ years of experience delivering BPM thru ARIS
• * Experience working with engineering, product, program, business/end users, vendors and stakeholders
• * Experience managing enterprise-scale BPM programs

Preferred experience and additional strengths

• Experience across process architecture, enterprise tooling administration, and/or operational service leadership in a regulated environment (retail services strongly preferred)

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Chennai, Tamil Nadu, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Business Analyst Technical Lead vacancy is not an offer for reference CHE0006828; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sopra Steria

Applications follow the official employer page linked below.

Open the official Sopra Steria posting below and match the title and reference CHE0006828.

Compare your qualifications and experience with the essential conditions for the Chennai, Tamil Nadu, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Lean

Lean-related experience is most useful through a practical process example. Explain the delay, rework or other issue, how the work was observed and what changed.

Relevant skills

• APIs
• Lean
• audit
• risk management
• stakeholder management
• communication
• root-cause analysis
• business processes