ServiceNow: Staff Product Security Engineer, PSIRT — Hyderabad, Telangana, India

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Staff Product Security Engineer, PSIRT in Hyderabad, Telangana, India, under reference JB0075302. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Digital Technology
• Employment type: Full-time
• Employer listing date: 23 October 2026
• Brands: ServiceNow

Responsibilities and work described

• ServiceNow seeks a staff-level product security engineer to serve as a senior technical authority within the Product Security Incident Response Team (PSIRT)
• PSIRT is ServiceNow's awareness, response, and investigation capability for post-release vulnerabilities in ServiceNow-developed products and service offerings
• This role is for a recognized expert who can operate independently and as part of a team on the most significant security issues facing the platform—vulnerabilities that require evaluating intangibles
• Leadership: deep-dive investigations, coordinate resolution across engineering, product, and release teams, and demonstrate calm, decisive leadership during significant security events
• This is a role for someone who already understands product development cycles and the engineering and product relationships that drive them—and will use that fluency to lead fixes to completion under incident pressure
• Help shape how ServiceNow responds to product security vulnerabilities at scale and the technical rigor of the entire response capability
• The coverage provided by this role is:
• Sunday: 02:00 - 10:00 UTC / 07:30 to 15:30 IST
• Monday: 02:00 - 10:00 UTC / 07:30 to 15:30 IST
• Tuesday: 02:00 - 10:00 UTC / 07:30 to 15:30 IST
• Friday: 06:00 - 13:00 UTC / 11:30 - 18:30 IST
• Saturday: 03:00 - 12:00 UTC / 08:30 - 17:30 IST
• Due to the nature of incident response and needs of the business, coverage may change
• Additional coverage outside of stated hours may be required in response to significant incidents

Essential requirements and candidate background

• To be successful in this role you have:
• Experience: leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Minimum 8 years of related experience with a Bachelor's degree; or 6 years with a Master's degree; or a PhD with 3 years of experience; or equivalent experience
• Minimum 4 years of auditing source code for security vulnerabilities
• Demonstrated leadership during significant security events or major incidents, with willingness to participate in on-call
• Read and comprehend Java and JavaScript code
• Understanding: common Java and JavaScript vulnerabilities
• Proficiency: scripting in both Python and JavaScript for data gathering, processing, and visualization
• Development of proof-of-concept exploits for web application vulnerabilities
• Written and verbal communication of complex security risk clearly to both technical teams and leadership
• Experience: leading fix implementation and release coordination across engineering, product, and test/release teams
• Proficiency: deep-dive product security investigations and root-cause analysis spanning design, code, configuration, and operational layers
• Exploit analysis and proof-of-concept development that distinguishes real exploitability from theoretical risk
• Familiarity: SDLC integration, CI/CD pipelines, SaaS threat models, and secure development practices

Preferred experience and additional strengths

• Experience: a PSIRT or similar function for a major software or SaaS platform
• Recognized expertise in product security incident response, vulnerability research, or application security within a software or SaaS environment
• Experience conducting vulnerability assessments on the ServiceNow platform
• Experience: emerging threats: AI-specific attack vectors, software supply chain security, and SDLC tooling security
• Experience: cloud infrastructure (AWS, Azure, GCP) and containerized environments
• Relevant security certifications (e.g., OSWE) or demonstrated equivalent expertise
• JV20

Location, schedule and contract conditions

• Work arrangement: Hybrid
• Advertised location: Hyderabad, Telangana, India

Benefits mentioned by the employer

• Lead Through Significant Security Events
• Demonstrate technical and organizational leadership during these events—bringing structure and clear decision-making under pressure
• Partner with incident commanders, business information security leadership, engineering, and customer-facing teams to maintain clear ownership, workstream prioritization, and hand-offs during these events
• Reduce Exposure Window
• Drive coordinated response across affected releases, balancing risk and remediation feasibility
• Leverage an understanding of product development cycles and engineering/product partnerships to move fixes through the release pipeline without stalling on organizational boundaries
• Verify fix completeness and guard against incomplete mitigations before release
• CVE & Coordinated Disclosure Process
• Contributed to ServiceNow's CVE disclosure process for incidents you own—CVE assignment, scoring, advisory content, and publication timing
• Conduct technical accuracy reviews of external advisories, researcher write-ups, and joint disclosure content to ensure correctness before publication
• Pursue After-Action Outcomes & Continuous Improvement
• Author root cause analyses and drive lessons learned to closure following product security incidents

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Staff Product Security Engineer, PSIRT vacancy is not an offer for reference JB0075302; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0075302.

Compare your qualifications and experience with the essential conditions for the Hyderabad, Telangana, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Python

Python work is easier to assess through a concrete example than a list of libraries. Explain the problem, the input data, the parts you implemented and how you checked the output. Include a repository or a short technical note when you can share it.

Relevant skills

• Python
• Java
• JavaScript
• CI/CD
• AWS
• GCP
• Azure
• AI/ML
• ServiceNow
• partnership development
• incident response
• root-cause analysis
• Google Cloud