ServiceNow: Staff Inbound Product Manager – Platform and AI Innovation Solutions — Hyderabad, Telangana, India

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Staff Inbound Product Manager – Platform and AI Innovation Solutions in Hyderabad, Telangana, India, under reference JB0076070. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Product
• Employment type: Full-time
• Employer listing date: 15 October 2026
• Brands: ServiceNow

Responsibilities and work described

• We are seeking a seasoned, highly skilled and motivated Product Manager to be part of the product focused on creating solutions that provide ServiceNow with a competitive advantage in platform and AI technologies
• The Product Manager will be at the forefront of the exciting new AI Space of AI Agents
• The ideal candidate will have experience in a technical product capacity or as traditional product with a background in building products with a keen interest in AI and Innovation
• This is an exciting and innovative opportunity for the right candidate
• Expertise with AI Products, ServiceNow platform and the ability to translate complex requirements into functional solutions will be critical in driving successful outcomes
• Strategic: Develop Roadmap and feature prioritization for AI Agent Platform
• Innovation: Stay up to date with the latest trends and advancements in AI and platform technologies
• Delivery: informed recommendations and insights to PM leadership
• Implementation: Ability to create quick technical solutions using various AI frameworks
• Cross-Functional Collaboration: Work on cross-functional teams, including engineering, design, and AI research, to develop and launch new PoCs
• Demo and Present Solutions: Effectively communicate and demonstrate PoC solutions to customers, and internal teams to gather feedback and iterate on solutions
• Customer Engagement: Collaborate and co-create with customers to deploy the PoC, understand their business requirements, pain points, and goals, and adapt PoC solutions to meet their needs
• Initial focus will be on agentic systems
• Metrics and Analytics: Work closely with other stakeholders to define key performance indicators (KPIs), create scripts or processes to track them, and document the PoC success and value to customers

Essential requirements and candidate background

• To be successful in this role you have:
• Experience: leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry
• 8+ years of product management experience working in an Agile environment creating roadmaps, breaking down into Capabilities and Epics and partnering on feasibility
• Understanding: the ServiceNow platform's capabilities, modules, and features
• Technical Skills: Proficient in Agile/ServiceNow development, experience with Large Language Models/AI a plus
• Cross-Functional Collaboration: Experience working with PM, Design, Engineering and BUs
• Customer-Focused: Demonstrated ability to work directly with customers, understand their requirements, and translate them into functional solutions
• Communication Skills: presentation, verbal, and written communication skills, with the ability to explain technical concepts to non-technical stakeholders
• Problem-Solving: analytical and problem-solving skills, with the ability to think creatively and propose innovative solutions
• Analytics: analytical skills with a data-driven approach to decision-making
• Innovation: Passion for innovation and technology with an entrepreneurial mindset and a proactive and hands-on approach
• Thrive in a fast-paced, environment
• Technical Proficiency: Ability to work closely with technical teams and understand technical challenges and opportunities
• Design Thinking: Ability to apply design thinking principles to develop innovative, user-centric products and services
• Skilled in conducting user research, facilitating co-creation workshops with customers, and guiding projects through all stages from ideation to PoC

Education and qualification routes

• Degree / qualification: Bachelor’s Degree required, MBA preferred

Preferred experience and additional strengths

• Experience: ServiceNow's core modules, including ITSM, ITOM, HRSD, CSM, or others is highly desirable
• Understanding: AI technologies, machine learning, and data science principles is a plus

Location, schedule and contract conditions

• Work arrangement: Hybrid
• Advertised location: Hyderabad, Telangana, India

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Staff Inbound Product Manager – Platform and AI Innovation Solutions vacancy is not an offer for reference JB0076070; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0076070.

Compare your qualifications and experience with the essential conditions for the Hyderabad, Telangana, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: ServiceNow

For ServiceNow, explain the workflow or service-management process, the platform area and the work you owned. Examples might concern implementation, configuration, integration or support, depending on your background.

Relevant skills

• AI/ML
• LLMs
• ServiceNow
• AI
• stakeholder management
• machine learning
• communication