ServiceNow: Staff Inbound Product Manager - AI Evaluation Tools — Hyderabad, Telangana, India

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Staff Inbound Product Manager - AI Evaluation Tools in Hyderabad, Telangana, India, under reference JB0076154. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Product
• Employment type: Full-time
• Employer listing date: 15 October 2026
• Brands: ServiceNow

Responsibilities and work described

• About the team:
• The ServiceNow AI Experiences and Innovation organization is responsible for driving our Agentic AI strategy and roadmap to be the AI platform for business transformation
• Come join our growing team and work with some of the brightest minds in the industry as we unlock the potential of this profound technology and make it real for our customers
• As enterprises continue to grow their AI maturity and adoption, we need to provide our customers with tooling experiences that allow for robust evaluation of agentic AI systems and models
• Have customer empathy, and an innovative mindset to understand new capabilities customers need to ensure they are able to assess accuracy, performance and quality of Agentic AI systems and models
• Partnership skills should be brought to the table to ensure that we are building products that can be used across the various business units
• This role includes regular external customer engagement opportunities as part of a high-impact, customer-centric environment with a highly collaborative team

Essential requirements and candidate background

• To be successful in this role you have:
• Experience: leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 8+ years of Product Management experience or equivalent in a technical role in enterprise SaaS
• Experience: evaluating LLMs and AI solutions
• Experience working on developer tools and for technical end users
• Prioritization skills and the discipline to focus on customer needs
• Experience defining and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Drive solution development through big-picture solution development
• Inspire and align engineering teams to deliver experiences
• FD21

Location, schedule and contract conditions

• Work arrangement: Hybrid
• Advertised location: Hyderabad, Telangana, India

Benefits mentioned by the employer

• Distill and transform ServiceNow customer and partner ideas and feedback into a cohesive product vision and roadmap
• Own end-to-end feature and capability development by defining product requirements, setting up user research, and managing development & testing by release
• Clearly communicate priorities, plans, and customer outcomes to key internal stakeholders
• Partner with ServiceNow AI research teams to plan experiments and help convert them into scalable features delivering high value for customers
• Maintain a perspective on the rapidly evolving generative AI landscape to feed product evolution around helping customers to build and deploy trustworthy Agentic AI systems

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Staff Inbound Product Manager - AI Evaluation Tools vacancy is not an offer for reference JB0076154; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0076154.

Compare your qualifications and experience with the essential conditions for the Hyderabad, Telangana, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: ServiceNow

For ServiceNow, explain the workflow or service-management process, the platform area and the work you owned. Examples might concern implementation, configuration, integration or support, depending on your background.

Relevant skills

• AI/ML
• LLMs
• ServiceNow
• AI
• stakeholder management
• partnership development