ServiceNow: Sr Staff Software Engineer — Hyderabad, India

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Sr Staff Software Engineer in Hyderabad, India, under reference JB0075327. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Engineering, Infrastructure and Operations
• Employment type: Full-time
• Employer listing date: 5 October 2026
• Brands: ServiceNow

Responsibilities and work described

• Role summary
• The Senior Staff Software Engineer (IC5) on HR Service Delivery sets and owns the technical direction for model-driven capability across the HR domain and the surfaces adjacent domains build on top of it
• This is not a machine learning or AI research role; the engineer does not train foundation models
• It is also distinct from traditional staff-level full-stack engineering, where systems follow deterministic logic rather than selecting execution paths at runtime
• Two consequences shape the work
• Second, because behavior is probabilistic, correctness is established by measuring behavior at scale rather than by asserting fixed outputs, which makes evaluation a platform investment rather than a per-feature activity
• HR sharpens both points along two independent axes
• Accuracy
• An agent answering on payroll, benefits, leave, or a lifecycle event touches statutory entitlement, jurisdiction-specific policy, and an employee's pay
• A confidently wrong output is not a bad answer; it is a missed enrollment window or an incorrect leave balance acted on in good faith
• Audience
• HR data is among the most sensitive on the platform, and correctness of content is not sufficient
• Enforcement belongs in the retrieval and tool layer, not in a request to the model, and at this level you own that being true by construction across every team building in the domain
• The distinguishing expectation at IC5 is that the hardest problems arrive unframed
• You decide what the domain should do about them, commit the organization to an approach, and are accountable for that approach across releases — including for the decisions that turn out wrong
• Establishment: the reference patterns other teams build against, and the boundaries between what is a shared platform concern and what each product area owns

Essential requirements and candidate background

• Experience: leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 12+ years software engineering experience (backend, frontend, or full stack)
• JavaScript/Node.js, React and API integration skills
• Automated testing (unit + integration) and CI/CD pipeline experience
• Understanding: data modelling and query optimization
• Agentic delivery
• Experience: AI/GenAI or ML-driven features (LLM prompting, NLU,
• Classification models, or similar)
• Experience: LLM-integrated features: prompt design, context injection, output tuning, guardrails
• Experience: NLU/intent classification or conversational AI systems
• Familiarity: ML-driven automation (classification, clustering, recommendation
• Systems)
• Production AI integration
• Experience integrating large language model APIs and retrieval-grounded features, including agent orchestration, tool and function calling, and structured output enforcement
• Applied machine learning literacy
• Accountable use of AI coding agents
• Current, effective use of AI coding assistants and agents with evidence of accountable delivery: precise specification, critical review of generated output, and verification harnesses
• Operational experience
• Hands-on CI/CD, containerized workloads, and observability experience, plus direct on-call and incident-command experience with customer-facing systems

Education and qualification routes

• Degree / qualification: Bachelor's degree in computer science, software engineering, or a related technical field, or equivalent practical experience

Preferred experience and additional strengths

• HR domain depth
• HCM and downstream integration
• Integration with core HR, payroll, and benefits systems of record, including the reconciliation and eventual-consistency problems that come with treating an external system as the authority on employment data
• Extensible product engineering
• Building capability that customers configure, extend, and override on their own instances, where instruction and tool surfaces are versioned contracts rather than internal implementation
• Evaluation and observability tooling
• Evaluation frameworks, prompt and instruction management tooling, tracing for model-driven applications, and analysis of production transcripts at scale, particularly where transcript content is itself access-restricted
• Conversational channel breadth
• Employee self-service portals, virtual agent or chat shells, workplace messaging clients, and voice, including handoff between automated and live agents
• Conversation design partnership
• Working alongside conversation or content designers on dialogue flow, tone, and error-recovery design — with attention to how an HR answer is worded when the subject is the employee's own pay, health coverage, or employment status
• Forward deployed delivery

Location, schedule and contract conditions

• Work arrangement: Hybrid
• Advertised location: Hyderabad, India

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Sr Staff Software Engineer vacancy is not an offer for reference JB0075327; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0075327.

Compare your qualifications and experience with the essential conditions for the Hyderabad, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: JavaScript

A JavaScript example should explain behaviour, not simply name a framework. Describe what the user or service needed, how data moved through the application and how you handled errors, browser behaviour or asynchronous work.

Relevant skills

• JavaScript
• CI/CD
• APIs
• AI/ML
• LLMs
• machine learning
• AI
• investment
• payroll
• root-cause analysis
• React
• Node.js