ServiceNow: Senior Infrastructure Developer — Hyderabad, Telangana, India

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Senior Infrastructure Developer in Hyderabad, Telangana, India, under reference JB0076068. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Product
• Employment type: Full-time
• Employer listing date: 15 October 2026
• Brands: ServiceNow

Responsibilities and work described

• As a Software Engineer, you will design, implement, and operate multi-agent workflows that bring automation and intelligence to accelerate asset management

Essential requirements and candidate background

• To be successful in this role you have:
• Experience: leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 6-8 years of software development experience with command on a any object oriented language Java/Python
• Hands-on experience developing LLM-powered or agent-based systems using frameworks for production use cases
• Deep understanding of REST APIs, event-driven systems, asynchronous workflows, and back-end design
• Experience implementing frontier AI models in enterprise workflow applications
• Problem solving & foundation in data structures, algorithms, object-oriented design, and design patterns, with attention to performance and scalability
• Experience deploying AI or automation systems in production, emphasizing versioning, traceability, and performance monitoring
• Familiarity: retrieval-augmented generation (RAG), vector stores, and prompt optimization
• Knowledge: the ServiceNow platform and JavaScript (ES6+) or willingness to learn these
• Focus on code quality, observability, logging, and traceability — these are non-negotiable
• Leverage or critically evaluate AI integration in work processes, decision-making, or problem-solving — including using AI-powered coding tools, automating workflows, analyzing AI-driven insights, and exploring AI's impact on business functions

Location, schedule and contract conditions

• Work arrangement: Hybrid
• Advertised location: Hyderabad, Telangana, India

Benefits mentioned by the employer

• Design and build intelligent agent workflows that coordinate specialized AI agents through controlled orchestration frameworks
• Engineer end-to-end multi-agent pipelines — from data retrieval and reasoning to evaluation and decision-making
• Integrate frontier AI models (OpenAI, Gemini, Claude), or fine-tuned internal models for reasoning, enrichment, and contextual decision-making — select and switch models based on complexity, cost, and accuracy trade-offs
• Design, develop and maintain existing features, and enhance platform capabilities based on user feedback
• Develop robust back-end services and APIs (Python or ServiceNow Scripting)
• Collaborate closely with SAM/HAM domain experts, product managers, and engineers to translate automation goals into resilient inbound agentic systems to deliver content at scale
• Build intuitive UIs and dashboards in Service Portal, React, or Angular
• Leverage retrieval-augmented generation (RAG) strategies to ground AI reasoning in factual context from data sources — ensuring decisions are traceable and verifiable
• Apply observability, logging, and traceability across all agent workflows to ensure reproducibility, reliability, and continuous improvement
• Participate in code reviews, post-deployment analysis, and production debugging to maintain system quality and stability at scale

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Senior Infrastructure Developer vacancy is not an offer for reference JB0076068; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0076068.

Compare your qualifications and experience with the essential conditions for the Hyderabad, Telangana, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Python

Python work is easier to assess through a concrete example than a list of libraries. Explain the problem, the input data, the parts you implemented and how you checked the output. Include a repository or a short technical note when you can share it.

Relevant skills

• Python
• Java
• JavaScript
• REST APIs
• APIs
• AI/ML
• LLMs
• React
• Angular
• ServiceNow
• AI
• commercial negotiations