ServiceNow: Senior Auditor – Business & IT Operations — remote, Texas, United States

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Senior Auditor – Business & IT Operations in remote, Texas, United States, under reference JB0076397. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Finance & Accounting
• Employment type: Full-time
• Employer listing date: 24 October 2026
• Brands: ServiceNow

Responsibilities and work described

• Role and team:
• An experienced Senior Auditor to support planning and lead execution of global and/or regional operational and integrated audits spanning business operational controls, IT general controls and application controls
• This remote position will be reporting to Director, Internal Audit Management
• You’ll also help build the next version of Internal Audit by designing AI-enabled tools and automations that change how audits get done, not just using the tools others hand you
• We have a tight team environment where support, loyalty, and honest feedback are the currency
• ServiceNow employees are expected to be self-starting, proactive, and thrive in a fast-paced environment

Essential requirements and candidate background

• To be successful in this role, you have:
• A passion for Internal Audit and desire to be part of a stellar IA team!
• Demonstrated experience auditing both IT general controls and application controls, and business operational processes
• Comfort moving fluidly between technology and business-process audits, including within the same integrated engagement
• Understanding: data governance and privacy compliance, and the ability to apply system architecture knowledge to the processes being reviewed
• Understanding: risks and controls in modern technology environments
• Awareness of AI/GenAI governance and model risk considerations
• Builder track record: you’ve built something, such as a tool, automation, script, or AI workflow, that solved a real problem in your work
• Be ready to walk us through it
• Experience: generative AI tools (e.g., Claude, ChatGPT, Copilot) beyond basic chat, such as building custom prompts, agents, or automated workflows
• Good understanding of business and operations, analytical and project management skills
• Proficiency: Excel and process mapping tools
• Experience: data analytics tools such as Power BI
• Critical thinking and analytical skills; ability to identify and conduct root cause analysis
• Verbal, written, oral communication and presentation skills
• Work both independently and as a team member
• Manage multiple tasks concurrently, efficiently and effectively with minimal oversight
• Familiarity: the ServiceNow platform, including IRM modules, a plus
• Prefer candidates with exposure to a high growth and/or rapidly changing technology enterprise

Experience and professional background

• Minimum of 5 years’ work experience, with 3 years at a public accounting firm (Big 4 or national consulting firm preferred), including experience in internal auditing, external auditing, SOX, operations and process improvement

Preferred experience and additional strengths

• Minimum 4-year degree (or US equivalent) from an accredited university; degree in Management Information Systems, Finance and Accounting strongly preferred
• Experience: SAP preferred
• (Preferred) At least one of the following certifications: CISA, CISM, CIA, CPA

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Remote
• Advertised location: remote, Texas, United States

Benefits mentioned by the employer

• Support planning and scoping of operational and integrated audits across business and IT operations
• Complete assignments efficiently and timely
• Conduct walkthroughs, evaluate process design, and perform controls testing across both business processes and IT systems, consistently delivering quality audit work papers that support and substantiate audit observations
• Identify manual or repetitive steps in the audit lifecycle and build AI-enabled solutions to automate them, such as prompt workflows, AI agents, scripts, or data pipelines for evidence gathering, testing, and workpaper drafting
• Use data analytics and AI to test full populations when possible, identify control gaps, quantify risk exposure, and deliver data-driven insights to management
• Document and share what you build so the team can reuse it, and help shape Internal Audit’s AI playbook
• Assist in producing high-quality Internal Audit reports by clearly drafting audit issues and developing valid conclusions resulting in process and internal control improvements, while considering implementation requirements, cost, and stakeholder feedback
• Timely and effective communication with audit leads on audit status, escalations, issues, and reporting
• Perform action tracking follow-up with management for Audit Committee reporting purposes
• Participate in major business initiatives and proactively advise and assist the business on key risks, control environment, and change initiatives
• Contribute to the evolution of Internal Audit methodology, automation, and reporting, including ServiceNow IRM to scale audit coverage and quality
• Internal stakeholder engagement, including the development of working relationships with key stakeholders and proudly representing the Internal Audit function

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Senior Auditor – Business & IT Operations vacancy is not an offer for reference JB0076397; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0076397.

Compare your qualifications and experience with the essential conditions for the remote, Texas, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: SAP

For SAP, identify the module or business process and the type of contribution: configuration, development, integration, testing or user support. Give one example that connects the system change to the business need.

Relevant skills

• AI/ML
• SAP
• Excel
• CPA
• ServiceNow
• data analysis
• AI
• audit
• stakeholder management
• communication
• business processes
• Power BI