ServiceNow: Principal Design Technologist, Design Systems & Applied AI — Santa Clara, CALIFORNIA, United States

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Principal Design Technologist, Design Systems & Applied AI in Santa Clara, CALIFORNIA, United States, under reference JB0076171. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: User Experience Design
• Employment type: Full-time
• Employer listing date: 21 October 2026
• Brands: ServiceNow

Responsibilities and work described

• Team & Role
• This role is part of our Product Design team, which turns a deep understanding of our users and customers into product experiences they love
• Our designers bring expertise across design systems, visual design, interaction design, content design, and product design
• At ServiceNow, design has an intentional seat at the table, and we partner with engineering and product management from the outset
• The Design Systems team creates the shared foundations that help ServiceNow teams deliver consistent, accessible, and high-quality product experiences
• As Platform and the business units adopt AI-assisted ways of working, designers and front-end engineers need clear standards, practical examples, and reliable ways to check that those standards are being applied
• We're looking for a Principal Design Technologist to make design-system standards easier to understand, test, and implement
• This role translates design-system standards and design files into clear specifications, design-owned coded reference components, validation tools, and implementation guidance
• These resources show how an experience should look and behave before Engineering builds and maintains the production implementation
• Across Design, this principal individual contributor will use deep design and web-development expertise to create coded explorations that demonstrate the intended experience, behavior, and quality of components and AI-enabled interactions
• They will mentor product designers who use code to explore and communicate experience concepts and contribute practical insight to the development and adoption of AI-assisted design tools
• The role leads through expertise and influence
• Product and Engineering retain ownership of product strategy, technical architecture, production code, roadmaps, and delivery

Essential requirements and candidate background

• Experience contributing throughout the product development process for web or software products
• Experience: user experience design, product design, design systems, design technology, prototyping, or related field
• Experience working with cross-functional teams across Product, Design, Accessibility, and Engineering
• For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure
• Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location
• We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs
• Compensation is based on the geographic location in which the role is located and is subject to change based on work location

Experience and professional background

• 12+ years of experience in product design, design systems, design technology, prototyping, or a related discipline within complex, enterprise-scale products

Preferred experience and additional strengths

• A portfolio or body of work demonstrating systems thinking, interaction and visual craft, and the ability to turn design standards into reusable guidance, reference components, and tools
• Experience: modern UI frameworks such as Lit and Web Components, with the ability to build coded prototypes and design-owned reference components that clearly demonstrate intended appearance and behavior
• Deep knowledge of design systems, including components, patterns, design tokens, themes, accessibility, responsive behavior, localization, governance, and contribution processes
• Experience using AI to improve design work, such as helping teams find guidance, create and review design-system content, check quality, or automate repeatable tasks
• Experience defining appropriate human review and responsible-use practices
• Experience using or extending design tools such as Figma, documentation platforms, component catalogs, analytics, plugins, or automated design-quality and accessibility checks
• Demonstrated success setting direction and influencing senior partners across Design, Product, Engineering, Accessibility, and AI in a complex, distributed organization
• Communication, facilitation, storytelling, critique, and mentoring skills, with a record of helping a broad design organization adopt AI tools, shared standards, and new ways of working

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Santa Clara, CALIFORNIA, United States

Benefits mentioned by the employer

• Work with Product Design, Product Management, and Engineering to set the direction for design-system tools and practices that improve quality and adoption across Platform and the business units
• Create and maintain design-owned coded UI reference libraries based on design-system standards and source designs, including Figma where applicable
• Use them to demonstrate component states, interactions, responsive behavior, accessibility expectations, and use of design tokens
• Engineering owns the production of component libraries and their technical implementation
• Evaluate and create AI-assisted tools that help teams find, apply, and check design-system guidance
• Define practical ways to assess whether the tools are accurate, useful, understandable, and aligned with approved standards
• Partner with front-end engineering teams to identify recurring differences between approved designs and delivered experiences
• Create design-side review and validation methods that surface issues earlier, and use what teams learn during implementation to improve shared standards, reference components, and guidance
• Lead the adoption of AI tools across Design by evaluating emerging tools, setting responsible working practices, and providing playbooks, demonstrations, workshops, and peer learning that help designers improve quality and work more efficiently
• Mentor and connect product designers who use code to prototype AI experiences
• Establish shared working practices, align their explorations with the design system, and turn useful lessons into reusable guidance for the broader design organization
• Collaborate with Product Management and Engineering on the contribution process that enables experts across Design, Engineering, Product, Accessibility, Platform, and the business units to propose, review, and maintain design-system guidance and reference materials

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Principal Design Technologist, Design Systems & Applied AI vacancy is not an offer for reference JB0076171; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0076171.

Compare your qualifications and experience with the essential conditions for the Santa Clara, CALIFORNIA, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: ServiceNow

For ServiceNow, explain the workflow or service-management process, the platform area and the work you owned. Examples might concern implementation, configuration, integration or support, depending on your background.

Relevant skills

• AI/ML
• ServiceNow
• AI
• training
• sales
• communication