ServiceNow: Manager, Product Design — Hyderabad, India

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Manager, Product Design in Hyderabad, India, under reference JB0074989. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: User Experience Design
• Employment type: Full-time
• Employer listing date: 7 September 2026
• Brands: ServiceNow

Subjects named in the job description

The posting mentions the following work areas. These references are not a separate list of compulsory certifications.

• AI/ML
• maintenance
• ServiceNow
• AI
• compliance
• customer support
• communication
• security operations

Essential requirements and candidate background

• To be successful in this role you have:
• Experience: leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Minimum 3 years of experience managing people and/or leading design teams
• Minimum 10+ years of experience in UX Design and/or Interaction Design field
• Passion to grow and mentor people
• Skills in Information Architecture
• A portfolio of work samples representing your work and approach
• Expertise in one or more of the following enterprise product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management (CSM), or Finance & Legal
• Expert with Sketch, Invision, Photoshop, or other design tools
• Do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools
• Understand and distill complex problems into clean solutions
• Must have written and verbal English communication skills
• Must have teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
• Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
• Must be able to work with minimal supervision in a fluid, fast-paced and truly agile environment
• Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos

Preferred experience and additional strengths

• Experience: creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines is a plus
• Knowledge: web design technologies (HTML, CSS)
• Experience working in an agile or incremental manner
• Experience working with tools such as ServiceNow, Miro, or Abstract

Location, schedule and contract conditions

• Work arrangement: Hybrid
• Advertised location: Hyderabad, India

Benefits mentioned by the employer

• Directly manage, mentor and develop 3–5 designers
• Drive the UX vision and execution of a platform that produces a product line to revolutionize workplace productivity and analytics solutions for some of the largest companies in the world
• Collaborate cross-functionally with product management, user research, engineering and content from strategic definition, planning, architecture, through tactical execution of the product roadmaps
• Distill complex problems into clear goals and requirements for the design and research team
• Understand the company's Design Systems, encourage their application, and contribute to their further development and maintenance
• Drive the growth of user-centric, collaborative culture across the Business Unit
• Evangelize design strategy and product vision across the global, distributed design teams
• Assist in conducting user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans
• Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
• Lead your team through rapid iterations of theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions
• Oversee your team's work: detailed mockups and prototypes and behavior specifications
• Oversee UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Manager, Product Design vacancy is not an offer for reference JB0074989; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0074989.

Compare your qualifications and experience with the essential conditions for the Hyderabad, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: maintenance

A maintenance example should identify the asset, the fault or preventive task and the action you performed. Explain the checks, records and handover involved in returning equipment or a service to use.

Relevant skills

• AI/ML
• maintenance
• ServiceNow
• AI
• compliance
• customer support
• communication
• security operations