ServiceNow: Director, Product Design — Bangalore, Karnataka, India

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Director, Product Design in Bangalore, Karnataka, India, under reference JB0075068. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: User Experience Design
• Employment type: Full-time
• Employer listing date: 30 September 2026
• Brands: ServiceNow

Subjects named in the job description

The posting mentions the following work areas. These references are not a separate list of compulsory certifications.

• AI/ML
• ServiceNow
• machine learning
• AI
• maintenance
• compliance
• customer support
• communication
• security operations

Essential requirements and candidate background

• To be successful in this role you have:
• Experience: leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 15+ years of enterprise product design experience
• An inspiring portfolio representing the process you follow to build insanely great experiences
• Demonstrated experience in defining and/or working with robust design systems
• Demonstration of any accessible projects you have built
• At least 8 years of visual and interaction design, with 5 years of Experience Design or equivalent
• At least 3+ years of experience managing design teams
• Expert with Sketch, Photoshop, or other design tools
• Do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools
• Understand and distill complex problems into clean solutions
• Must have written and verbal English communication skills
• Must have teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
• Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
• Must be able to work with minimal supervision in a fluid, fast-paced and truly agile environment
• Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos
• Must be able to travel up to 20% of the year
• Expertise in one or more of the following product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management (CSM), or Finance & Legal

Preferred experience and additional strengths

• Experience: creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines is a plus

Location, schedule and contract conditions

• Work arrangement: Remote
• Advertised location: Bangalore, Karnataka, India

Benefits mentioned by the employer

• Work collaboratively with our Product teams to deliver great UX that will revolutionize workplace collaboration and productivity for some of the largest companies in the world
• Directly lead and manage 8-10 designers and/or managers
• Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology
• Oversee a portfolio of products, while acting as a mentor & manager to subordinates
• Work closely with Product and Engineering from strategic definition, planning, architecture, through tactical execution of the Product Roadmaps
• Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem
• Lead user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans
• Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
• Rapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions
• Oversee your team's work: detailed mockups and prototypes and behavior specifications
• Ensure a consistent experience across the mobile and desktop platforms
• Participate in the development and maintenance of the company Design system to provide examples of core platform components and best practices

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Director, Product Design vacancy is not an offer for reference JB0075068; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0075068.

Compare your qualifications and experience with the essential conditions for the Bangalore, Karnataka, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: ServiceNow

For ServiceNow, explain the workflow or service-management process, the platform area and the work you owned. Examples might concern implementation, configuration, integration or support, depending on your background.

Relevant skills

• AI/ML
• ServiceNow
• machine learning
• AI
• maintenance
• compliance
• customer support
• communication
• security operations