Rubrik: GSI Services Program Manager — Bangalore, India

About Rubrik

Rubrik provides data-security and resilience technology for organisations facing cyberattacks, malicious activity and operational disruption. Its recruitment material discusses protecting enterprise information, including data held in business software and cloud environments. The described portfolio includes security and protection for SaaS applications, with attention to access, backup and recovery. Its business connects the technical handling of information with an organisation's ability to keep critical data protected and to recover when normal operations are disrupted.

The position and its setting

Rubrik lists GSI Services Program Manager in Bangalore, India, under reference 8196573. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Support
• Employer listing date: 15 September 2026

Responsibilities and work described

• Program Leadership & Management: Lead and coordinate a scalable high-growth engine of post-sales support and professional services GSI engineers
• Motivate this strategic workforce to achieve high Rubrik standards in product knowledge and service quality
• Must be able to navigate and present to all management levels within the partner and Rubrik organization
• Customer Satisfaction: Maintain customer focus to ensure all managed partners are delivering customer services, in collaboration with Rubrik, by measuring and monitoring customer satisfaction
• Training & Enablement: Facilitate and track role-based training and certification to GSIs that ensures they are well-equipped to deliver services aligned with Rubrik’s company standards, in partnership with Rubrik University, Rubrik Sales, and Global Customer Success
• Process & Quality Improvement: Implement and refine processes for support and professional services delivery, promoting best practices, scalability, and eliminating friction and inefficiencies
• Metrics & Reporting: Develop and maintain program KPIs, track performance metrics, and prepare regular reports for executive leadership and stakeholders
• Facilitate Services QBRs to ensure continuous improvement on both sides of the partnership
• Analysis: program quality metrics to correctly assess and incent high partner performance, while requiring non-performers to improve or exit the program
• Support: Oversight: Provide oversight on partner’s open support cases and product gaps, to ensure timely resolution and appropriate resourcing and visibility within Rubrik
• Facilitate resolution for any customer complaints regarding partner-delivered services

Essential requirements and candidate background

• 10+ years of experience in program management, operations, technical support, or professional services, in a customer-facing role at an enterprise technology solution provider
• Technical background and aptitude in Networking, Storage, Backup and Recovery, Cloud solutions (AWS, Azure, GCP etc.), and Hypervisors (VMware, Hyper-V, etc.)
• Cyber Security experience is desired
• Demonstrated experience working with GSIs or large multi-regional channel partners
• Quickly understands the business issues, data challenges, and both the commercial and services aspects of strategic partnerships within global service delivery teams
• Leadership and stakeholder management skills with communication and presentation ability, specifically to summarize complex product issues into clear executive summaries
• Project management background, with demonstrated success coordinating multiple programs, workstreams, and people toward common, measurable objectives
• Highly detail-oriented with analytical skills, including hands-on experience analyzing customer data to facilitate data-driven decisions and to develop executive presentations
• Motivated, proactive self-starter with a customer-centric mindset, focused on delivering measurable outcomes from cross-functional teams, including those outside direct influence
• Able to work independently in a fast-paced growth environment
• Able to travel to other locations and customer sites on occasion as required
• Able to adjust work hours to overlap with USA and EMEA business hours as required
• #LI-AS2

Education and qualification routes

• Degree / qualification: Bachelor’s degree in Computer Science or related technical field; advanced degree preferred

Preferred experience and additional strengths

• Experience: Salesforce, Atlassian, and Tableau reporting and data preferred

Location, schedule and contract conditions

• Advertised location: Bangalore, India

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another GSI Services Program Manager vacancy is not an offer for reference 8196573; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Rubrik

Applications follow the official employer page linked below.

Open the official Rubrik posting below and match the title and reference 8196573.

Compare your qualifications and experience with the essential conditions for the Bangalore, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AWS

For AWS experience, describe the workload and the services you actually configured or operated. Useful detail includes deployment, access controls, monitoring, recovery or cost decisions where those were your responsibility.

Relevant skills

• AWS
• GCP
• Azure
• Salesforce
• Google Cloud
• Tableau
• AI
• cybersecurity
• audit