Oscar Health: Bilingual Customer Service Representative — Arizona, United States

About Oscar Health

Oscar Health is a health-insurance business built around a technology platform and member services. Its recruitment board also describes Oscar Medical Group activities in virtual health assessments and virtual care. Those notices reflect distinct parts of the wider operation: insurance products and member administration alongside clinical services. Technology, insurance operations and care delivery consequently appear in different roles on the board, with the employing team determining the service and professional responsibilities of an individual position.

The position and its setting

Oscar Health lists Bilingual Customer Service Representative in Arizona, United States, under reference 8284989. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Member Care & Services
• Employer listing date: 15 October 2026

Responsibilities and work described

• This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures
• Report to the Concierge Operations Manager
• Development: a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model
• Work: with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
• Management: an assigned caseload, maintaining service delivery, productivity, and quality expectations
• Form working relationships with all partners
• Support: the leadership team by identifying issues through established escalation pathways
• Monitoring: and track the health of all assigned work-in-progress issues
• Escalate and resolve issues to ensure appropriate turnaround times
• Participate in process improvement projects
• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
• Compliance with all applicable laws and regulations
• Other duties as assigned

Essential requirements and candidate background

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking
• 1+ years of experience in a high-volume or customer-focused setting
• 6+ months of healthcare experience
• High school diploma or GED

Preferred experience and additional strengths

• Quantitative or analytical skills focused on solving problems
• Experience manipulating and entering accurate data
• Advanced Google Suite or Microsoft Office capabilities
• This is an authentic Oscar Health job opportunity
• Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience
• Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements
• Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts
• California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members
• We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family
• This is a remote position, open to candidates who reside in Arizona
• While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote
• Pay Transparency:
• The set pay rate for this role is $20.00 - $21.00 per hour
• You may be eligible to receive an additional $1.00 per hour upon successful completion of the bilingual assessment
• You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year
• Advertised location: Arizona, United States

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Bilingual Customer Service Representative vacancy is not an offer for reference 8284989; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Oscar Health

Applications follow the official employer page linked below.

Open the official Oscar Health posting below and match the title and reference 8284989.

Compare your qualifications and experience with the essential conditions for the Arizona, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI/ML
• MS Office
• AI
• process improvement
• compliance
• insurance
• customer support