NielsenIQ: Support Engineer (PL/SQL, Java, Unix) — Chennai, TN, India

About NielsenIQ

NielsenIQ, also known as NIQ, works in consumer intelligence and retail measurement. Its employer material describes using market information, consumer insights and analytics to help businesses understand buying behaviour. Its data operations address the accuracy and completeness of information behind client reports, while analytical services interpret that information. The business connects details about products and retail activity with broader views of markets, giving organisations evidence for understanding demand and making commercial decisions.

The position and its setting

NielsenIQ lists Support Engineer (PL/SQL, Java, Unix) in Chennai, TN, India, under reference R26_0023153|IN. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 23 October 2026
• Brands: NielsenIQ
• Job Family: Software Engineering

Responsibilities and work described

• Job Description
• TECHNOLOGY SUPPORT SPECIALIST
• So where do you fit here?
• Our client comes first
• This means that NielsenIQ support specialists are here to help
• As a Support Specialist, you will be responsible for high quality and in-depth technical support to internal and external users of Production systems
• Have exposure to all aspects of our business, as well as an opportunity to learn and work on many different technologies in a multi-tenant, cloud-based environment
• This is a fast-paced and exciting role especially as NielsenIQ introduces many new and innovative solutions
• The Support Specialist role requires you to be ready for anything and to be agile enough to tackle challenges as they come your way
• Being a team player is also key as you will need to know when to ask for help and be willing to jump in when a team member needs a hand
• To understand the SLA and ensure the deliverables on time
• To manage various severity levels and Service requests
• Regular follow-ups with all the stakeholders involved to ensure on time deliver. 100% Root cause for all the incidents raised
• End to End analysis on all the high impacting & potentially impacting incidents
• To have the clear Root cause tracked till the solution
• To document the knowledge base of all the critical process and functionalities

Essential requirements and candidate background

• Good understanding of overall application infrastructure is must
• Experience: Monitoring & Observability
• Experience: handling production deployment activities
• 3+ Years of Relevant experience in L2 Technology Support without gaps
• Good Knowledge in Oracle PL SQL/Microsoft SQL/Snowflakes, Unix, Basics of Python, Basics of Azure
• Mandatory to have at least 2 years of Hands-on experience in relative tech stack
• Problem solving and analytical thinking towards solutioning
• Understanding on ITIL Process and Production Technology support process
• Communication Skills
• To drive the meetings with stakeholders from Technology, Infrastructure and Operational / governance teams
• Work including weekends and holidays with a rotating on-call schedule
• Flexibility and acceptance to work in 24 X 7 shift rotations
• Work flexible & extended work hours as needed
• Positive attitude, team player, self-starter; takes initiative, ability to work independently
• Degree Qualifications: B.E., B
• Tech, B
• Sc/M
• Sc – Computer Science, BCA, MCA

Location, schedule and contract conditions

• To have the Rotational shift and provide the support 24 X 7 coverage
• Work arrangement: On-site
• Advertised location: Chennai, TN, India

Benefits mentioned by the employer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows
• These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria
• All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion
• Final hiring decisions are made exclusively by humans
• NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations
• If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative
• For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Support Engineer (PL/SQL, Java, Unix) vacancy is not an offer for reference R26_0023153|IN; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to NielsenIQ

Applications follow the official employer page linked below.

Open the official NielsenIQ posting below and match the title and reference R26_0023153|IN.

Compare your qualifications and experience with the essential conditions for the Chennai, TN, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Python

Python work is easier to assess through a concrete example than a list of libraries. Explain the problem, the input data, the parts you implemented and how you checked the output. Include a repository or a short technical note when you can share it.

Relevant skills

• Python
• SQL
• Azure
• ServiceNow
• compliance
• stakeholder management
• root-cause analysis
• communication
• Oracle applications