Netskope: IT Support Analyst — Saint Louis, Missouri, United States

About Netskope

Netskope develops security and networking technology for cloud, data and AI environments. Its employer introduction identifies the Netskope One platform, a zero-trust engine and the NewEdge network as parts of that offering. The business describes giving organisations visibility and control while maintaining the performance of access to applications and information. This connects cybersecurity with networking: the products address both how digital resources are reached and how their use is controlled and protected.

The position and its setting

Netskope lists IT Support Analyst in Saint Louis, Missouri, United States, under reference 8064456. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: IT Infrastructure
• Employer listing date: 30 July 2026

Responsibilities and work described

• An IT Support Analyst who leads with AI — someone who doesn't just use AI tools as productivity boosters but builds, prompts, and iterates on them to fundamentally change how IT support works
• Be the primary hands-on technologist on our St
• Louis support team, resolving employee issues while continuously driving down ticket volume through intelligent automation and self-service
• This role sits at the intersection of IT operations and AI enablement: you will both close tickets today and help eliminate the need for those tickets tomorrow
• AI-Powered Support Operations
• Act as primary point of contact for internal employee IT issues via ticket submission, Slack, and in-person walk-ups — with an AI-first triage mindset
• Building: and maintain AI-driven self-service solutions: prompt-engineer Slack bots, configure intelligent auto-responses, and create Jira automation rules that resolve common issues without human touch
• Continuously identify high-volume, repetitive tickets and leverage automation and AI to eliminate them at the root
• Own knowledge base quality: use AI tools to surface gaps, draft articles, and keep documentation current so employees can self-serve before they ever open a ticket
• Technical Support & Escalation
• Delivery: L1/L2 support for endpoints and standard enterprise apps
• Troubleshoot hardware, software, and network connectivity issues; escalate complex cases to L3 teams with clear, AI-assisted diagnostic summaries
• Support: employee onboarding and offboarding: provisioning accounts, shipping/retrieving devices, and coordinating with HR
• Support: endpoint management tasks — patching, enrollment, policy compliance
• Drive Continuous Improvement
• Analysis: ticket trends weekly using dashboards and AI-assisted reporting; surface insights to the Service Desk Director

Essential requirements and candidate background

• The right candidate is intellectually curious, asks questions before assuming, and gets restless when a repetitive problem doesn't have a solution yet
• Technical skills can be learned; this mindset can't
• Curiosity and drive: you investigate problems thoroughly, ask why before escalating, and follow threads until you understand them
• AI-first instinct: you already reach for AI tools when you're stuck, learning something new, or looking for a faster way — and you've built something with them, even if small
• Clear communicator: you can explain a technical issue to a non-technical employee and you thoroughly document your steps, eliminating the guess work for others
• Ownership mindset: when something breaks or keeps breaking, you don't wait for someone to assign it
• You pick it up
• Hands-on IT
• You’ve spent time in a Service Desk support role— we want to see that you've solved real technology problems for real people
• Technologies
• Familiarity: macOS and/or Windows troubleshooting
• Experience: Okta, Google Workspace, Jira, or similar enterprise tools
• Exposure: MDM platforms (Intune, Kandji, NinjaOne) or endpoint management concepts
• Experience building automations: Jira Automation, Slack workflows, Python/Bash scripts, or no-code tools
• CompTIA A+, ITIL Foundations, or equivalent certification
• Why This Role:
• This is not a traditional helpdesk role
• Have direct ownership of AI tooling decisions, automation architecture, and the employee support experience for a global SaaS company
• Work alongside engineers, program managers, and leadership who are actively investing in making IT an AI-native function — and you will be a core part of making that real
• Education:

Education and qualification routes

• Degree / qualification: Bachelor’s degree preferred

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• At Netskope, salary is one component of our competitive total rewards package
• The salary range for this position is as listed below
• This is a national range
• For purposes of complying with applicable laws, the range applies to candidates in California, Colorado, Illinois, Maryland, New York, Washington, and other states
• The successful candidate’s starting pay will also be determined based on job-related skills, experience, qualifications, location, and market conditions
• For all sales roles, the posted salary range is the On Target Earnings (OTE) range for the role, which is the sum of base salary and target commission amount at 100% goal achievement
• In addition to salary, candidates may be eligible for other forms of compensation such as participation in a bonus plan (for non-sales roles) and a stock award program
• Candidates may also be eligible for a comprehensive health plan and other benefits that can be reviewed at Netskope Benefits site
• Salary Range
• Compensation:: $51,000 — $70,000 USD
• Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment
• Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details
• The application window for this position is expected to close within 50 days
• You may apply by filling out the below information, or visiting our Netskope Careers site

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another IT Support Analyst vacancy is not an offer for reference 8064456; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Netskope

Applications follow the official employer page linked below.

Open the official Netskope posting below and match the title and reference 8064456.

Compare your qualifications and experience with the essential conditions for the Saint Louis, Missouri, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Python

Python work is easier to assess through a concrete example than a list of libraries. Explain the problem, the input data, the parts you implemented and how you checked the output. Include a repository or a short technical note when you can share it.

Relevant skills

• Python
• AI/ML
• AI
• compliance
• sales
• root-cause analysis
• problem resolution