Netomi: Sr. Agentic Product Manager (North America) — Toronto , Canada

About Netomi

Netomi develops an agentic-AI platform for enterprise customer experience. Its employer introduction describes no-code tools for creating and managing AI agents across customer interactions. The platform connects automation with the practical workflows used by customer-service organisations. Recruitment material also describes agentic workflows, prompt engineering and API-based automation around that platform. The business is therefore concerned with how AI agents perform tasks within customer journeys, as well as the software used to build and operate them.

The position and its setting

Netomi lists Sr. Agentic Product Manager (North America) in Toronto , Canada, under reference 28e755b4-9e42-4728-8f46-9f4995ef299a. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Global Services & Delivery
• Employment type: Full-time
• team: Agentic Delivery

Responsibilities and work described

• As an Agentic Product Manager at Netomi, you will be the strategic and technical owner responsible for designing, architecting, and deploying large-scale Agentic AI solutions for enterprise customers
• Translate complex business processes into AI-driven workflows, define integration blueprints, and guide customers through their transformation to autonomous AI agents
• Work: closely with Customers, CSM, Integration Engineers, QA, Product, and Engineering to ensure end-to-end success of every deployment
• Leadership: discovery sessions with enterprise customers to understand business processes, operations, workflows, KPIs, and constraints
• Identify automation opportunities and design agentic orchestration strategies using Netomi’s AI platform
• Building: detailed solution blueprints — workflows, data exchanges, escalation logic, guardrails, analytics, and agent lifecycle design
• Define end-to-end Agentic AI architectures, covering intents, actions, tools, integration points, and decision logic
• Work: with customer technical teams to map integration dependencies (APIs, events, SSO, CRMs, ticketing systems, internal tools)
• Own the creation of integration design documents and support Integration Engineers during implementation
• Quality / delivery: agent workflows comply with enterprise standards (security, reliability, audit, governance)
• Collaboration: with Product & Engineering to translate customer requirements into features or enhancements
• Serve as the product owner during deployment — driving priorities, clarifications, acceptance criteria, and workflow evolution
• Validate solution behavior end-to-end with QA and guide test plans, scenario tests, and success criteria
• Research / execution: user-experience reviews of agent outputs and behavior tuning
• Act as a trusted advisor to customer stakeholders (CX, Ops, Digital Transformation, Engineering)
• Present architectural recommendations, best practices, and roadmap suggestions

Essential requirements and candidate background

• 4–10 years in Solutions Architecture / Implementation Consulting / Product Consulting / Workflow Design for enterprise SaaS or AI platforms
• Experience designing complex workflows and integrations across enterprise systems
• Gather requirements, translate them into technical specifications, and drive execution
• Customer-facing consulting experience with communication & facilitation skills
• Understanding: REST APIs, event-driven systems, data flows, and enterprise integrations
• Experience working cross-functionally with CSM, engineering, product, and QA teams

Preferred experience and additional strengths

• Background in Conversational AI, Agentic AI, RPA, Automation, CRM/Ticketing, or LLM-based products
• Hands-on experience defining business logic, decision trees, or automated workflows
• Experience: enterprises such as airlines, BFSI, telecom, retail, or large-scale customer support environments

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Remote
• Advertised location: Toronto , Canada

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Sr. Agentic Product Manager (North America) vacancy is not an offer for reference 28e755b4-9e42-4728-8f46-9f4995ef299a; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Netomi

Applications follow the official employer page linked below.

Open the official Netomi posting below and match the title and reference 28e755b4-9e42-4728-8f46-9f4995ef299a.

Compare your qualifications and experience with the essential conditions for the Toronto , Canada position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• REST APIs
• APIs
• AI/ML
• LLMs
• AI
• business processes
• audit
• customer support
• stakeholder management
• communication