Netomi: IT Operations Manager — Remote

About Netomi

Netomi develops an agentic-AI platform for enterprise customer experience. Its employer introduction describes no-code tools for creating and managing AI agents across customer interactions. The platform connects automation with the practical workflows used by customer-service organisations. Recruitment material also describes agentic workflows, prompt engineering and API-based automation around that platform. The business is therefore concerned with how AI agents perform tasks within customer journeys, as well as the software used to build and operate them.

The position and its setting

Netomi lists IT Operations Manager in Remote, under reference fb91209f-e440-4a6a-9b23-2f4fde1568f1. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Product Engineering
• Employment type: Full Time - Remote
• team: DevOps & Infrastructure

Responsibilities and work described

• IT Operations & End-User Support
• Own day-to-day IT operations, including end-user support, device management, and troubleshooting across a distributed workforce
• Quality / delivery: timely resolution of IT issues with SLAs and high employee satisfaction
• Management: onboarding and offboarding processes, including provisioning and deprovisioning of systems and access
• Participate in on-call and after-hours support as needed to respond to critical incidents and urgent business needs
• Systems, Security & Infrastructure Management
• Administer and optimize core business systems (e.g., Google Workspace, Microsoft Entra, MS Office, Slack, Zoom, endpoint management tools)
• Maintenance: system reliability, performance, and uptime across all internal tools
• Closely partner with Compliance team to enforce IT security policies and best practices
• Support: audits (e.g., SOC 2) by maintaining documentation, controls, and system integrity
• Quality / delivery: secure device management, data protection, and access controls
• Quality / delivery: systems and processes meet the security and compliance requirements of customers in highly regulated industries such as healthcare, financial services, insurance, and government
• Process & Automation
• Building: and scale IT processes and workflows for a growing organization
• Identify opportunities to automate repetitive tasks and improve efficiency
• Standardize onboarding, asset management, and support processes

Essential requirements and candidate background

• 5–8+ years of experience in IT Operations, IT Support, or Systems Administration
• Experience managing IT in a high-growth, SaaS, or remote-first environment
• Hands-on administrative experience with:
• ○Google Workspace, Azure AD, MS 365
• ○Endpoint management tools (e.g., Jamf, Kandji, Intune)
• ○Ticketing systems (e.g., Jira, Zendesk, ServiceNow)
• Understanding: IT security best practices and access management
• Hands-on knowledge of ISO 27001, SOC 2 Type II, HIPAA, GDPR, PCI DSS, and other globally recognized security and privacy frameworks
• Demonstrated experience maintaining IT controls and supporting internal and external audits
• Experience working in highly regulated industries such as healthcare, financial services, insurance, or government
• Experience supporting distributed/global teams
• A hands-on operator who enjoys solving problems and supporting teams / team members
• Organized and detail-oriented with execution skills
• Comfortable working in a dynamic, evolving, and global environment
• Collaborative and service-oriented with communication skills
• Relentlessly proactive—you identify issues before they become problems

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Remote
• Advertised location: Remote

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another IT Operations Manager vacancy is not an offer for reference fb91209f-e440-4a6a-9b23-2f4fde1568f1; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Netomi

Applications follow the official employer page linked below.

Open the official Netomi posting below and match the title and reference fb91209f-e440-4a6a-9b23-2f4fde1568f1.

Compare your qualifications and experience with the essential conditions for the Remote position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Azure

An Azure example should identify the workload, the services used and the part you owned. Deployment, identity, observability and incident handling provide useful context when they were part of the assignment.

Relevant skills

• Azure
• MS Office
• ISO
• AI
• ServiceNow
• audit
• compliance
• insurance
• inventory