Netomi: Human Resources Business Partner — San Mateo, CA

About Netomi

Netomi develops an agentic-AI platform for enterprise customer experience. Its employer introduction describes no-code tools for creating and managing AI agents across customer interactions. The platform connects automation with the practical workflows used by customer-service organisations. Recruitment material also describes agentic workflows, prompt engineering and API-based automation around that platform. The business is therefore concerned with how AI agents perform tasks within customer journeys, as well as the software used to build and operate them.

The position and its setting

Netomi lists Human Resources Business Partner in San Mateo, CA, under reference d5a264d6-b0b9-4e6f-9437-b21283fc9913. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: People & Culture
• Employment type: Full Time - Remote
• team: HRBP

Responsibilities and work described

• Strategic HR Business Partnership
• Partner with US business leaders to understand organizational priorities, team dynamics, and talent needs
• Delivery: guidance on organizational design, workforce planning, team effectiveness, and people-related decisions
• Act as a trusted advisor and coach to managers and senior leaders
• Use people data, trends, and insights to identify organizational opportunities and recommend solutions
• Partner with global People teams to ensure consistency while adapting programs to US business and regulatory requirements
• Employee Relations & Manager Support
• Serve as a primary HR point of contact for employees and managers across the US
• Management: employee relations matters, including performance concerns, workplace conflicts, investigations, disciplinary actions, and sensitive employee situations
• Coach managers on effective people management, feedback, documentation, and difficult conversations
• Quality / delivery: employee matters are handled consistently, fairly, and in accordance with company policies and applicable US employment laws
• Performance & Talent Management
• Drive performance management processes, including goal setting, performance reviews, development planning, and performance improvement plans
• Partner with leaders on talent reviews, succession planning, high-potential identification, and career development
• Support: promotion and compensation review processes in partnership with People leadership
• Help managers build stronger teams through effective feedback, coaching, and development practices

Essential requirements and candidate background

• 7+ years of progressive HR experience, including significant experience as an HR Business Partner or similar role
• Experience supporting employees and leaders within the United States
• Knowledge: US employment practices and federal/state employment regulations
• Demonstrated experience managing complex employee relations and performance matters
• Coaching and influencing skills with the ability to effectively partner with senior leaders
• Experience: performance management, talent reviews, organizational design, employee engagement, and change management
• Judgment and discretion when handling confidential and sensitive employee matters
• Data-oriented mindset with the ability to use HR metrics and insights to influence decisions
• Comfortable operating in an environment where priorities evolve quickly and processes continue to scale
• Written and verbal communication skills

Preferred experience and additional strengths

• Experience working in a technology, SaaS, AI, or high-growth organization strongly preferred

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Remote
• Advertised location: San Mateo, CA

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Human Resources Business Partner vacancy is not an offer for reference d5a264d6-b0b9-4e6f-9437-b21283fc9913; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Netomi

Applications follow the official employer page linked below.

Open the official Netomi posting below and match the title and reference d5a264d6-b0b9-4e6f-9437-b21283fc9913.

Compare your qualifications and experience with the essential conditions for the San Mateo, CA position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI/ML
• AI
• human resources
• compliance
• communication
• partnership development