Maven Clinic: Payment Operations Senior Associate — New York, NY; Remote, US (Hub cities)

About Maven Clinic

Maven Clinic provides virtual women's and family healthcare. Its employer introduction describes programmes spanning fertility and family building, maternity and newborn care, parenting and paediatrics, and menopause and midlife. It serves members through employer and health-plan programmes as well as a consumer platform. The described care model brings virtual access together with support around different life stages, while care-coordination roles help members navigate services and turn clinical recommendations into practical next steps.

The position and its setting

Maven Clinic lists Payment Operations Senior Associate in New York, NY; Remote, US (Hub cities), under reference 8888997002. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Payments Delivery
• Employer listing date: 14 October 2026

Responsibilities and work described

• Maven is looking for a Senior Associate, Payment Operations to support our program expansion into insurance-based billing
• This person will play a critical role in managing claim denial and appeals with payers, resolving real time eligibility system errors, and unblocking payment issues
• This role will be reporting to the Manager, Revenue Cycle Management
• Develop, document, and iteratively refine SOPs for claims processing as new verticals and claim types launch
• Review: and process complex claims, maintaining a high first pass clean claims submission rate
• Review: claims to identify instances of denials and under payments
• Serve as the point of resolution for cross-functional needs between RCM, Member Support, and Finance on billing issues
• Preparation: recurring operational reporting on claims volume, SLA performance, and denial trends for program and leadership review
• Identify and escalate systemic issues, with authority to resolve claims-specific process issues directly, escalating member-experience or product-level issues to the appropriate owner
• What You’ll Bring:
• 4-6 years of experience in benefits management, RCM, or insurance claims, including experience building or improving operational processes
• Comfort operating with ambiguity and building process from scratch, this role is standing up SOPs for a business line that doesn't have them yet, not following an established playbook
• Tracking: record of synthesizing operational data into reporting for non-technical or leadership audiences
• Organizational skills; demonstrated ability to multi-task and manage time effectively
• Bachelor’s degree is a plus

Essential requirements and candidate background

• Experience partnering cross-functionally, ideally with support, finance, or product teams, to resolve process gaps
• Proficiency: using relevant software and tools for claims and collection management (Availity, Stedi, etc.)
• Proficiency: Microsoft Office tools
• Work independently and as part of a team

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• The base salary range for this role is $98,000-$115,000 per year
• Also be entitled to receive stock options and benefits
• Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset
• This role requires active work authorization in the US
• Maven embraces a flexible hybrid work model
• Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C
• For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday)
• For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities
• This policy aims to balance remote work flexibility with the benefits of face-to-face interaction
• Work arrangement: Remote
• Advertised location: New York, NY; Remote, US (Hub cities)

Benefits mentioned by the employer

• Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally
• We remain focused on providing a competitive benefits package for our employees
• On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting
• These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Payment Operations Senior Associate vacancy is not an offer for reference 8888997002; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Maven Clinic

Applications follow the official employer page linked below.

Open the official Maven Clinic posting below and match the title and reference 8888997002.

Compare your qualifications and experience with the essential conditions for the New York, NY; Remote, US (Hub cities) position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: GLP

GLP-related experience should identify the laboratory activity and the controls or records you handled. Explain how work was documented, checked and traceable within the environment you actually worked in.

Relevant skills

• MS Office
• GLP
• insurance
• investment
• partnership development
• billing
• claims administration
• behavioural health