Maven Clinic: Director PM, Payments & Client Success — San Francisco, CA; Remote, US

About Maven Clinic

Maven Clinic provides virtual women's and family healthcare. Its employer introduction describes programmes spanning fertility and family building, maternity and newborn care, parenting and paediatrics, and menopause and midlife. It serves members through employer and health-plan programmes as well as a consumer platform. The described care model brings virtual access together with support around different life stages, while care-coordination roles help members navigate services and turn clinical recommendations into practical next steps.

The position and its setting

Maven Clinic lists Director PM, Payments & Client Success in San Francisco, CA; Remote, US, under reference 8881954002. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Product Management
• Employer listing date: 9 October 2026

Responsibilities and work described

• This role is responsible for Maven’s end-to-end benefits and payments platform, including eligibility and enrollments
• Maven’s benefits products should be easy to use for members, providers and employers
• Work: closely with Engineering and Design teams, as well as with Maven’s Growth and Client Success teams, and with clients
• Own the benefits product end to end: eligibility, enrollment, claims adjudication, payer and employer reconciliation, and provider payments
• Make it scale and just work: drive the shift from manual to programmatic reconciliation, self-serve eligibility, and automated claims so member and provider volume grows without operational headcount growing with it
• Building: and enforce a triage framework for custom client requests: evaluate against platform leverage, sequence against the core roadmap, route to the right owner, and communicate decisions with clarity
• Management: and develop a team of PMs spanning benefits, payments, and eligibility/enrollments
• What you'll bring
• 10+ years in product with meaningful time on benefits, eligibility, claims, or payer systems in a complex B2B2C or healthcare environment
• 3+ years experience managing and mentoring PMs
• A track record of scaling an operational product to reliability: you have taken something manual and error-prone and made it run quietly at volume
• Deep fluency in how benefits data flows from employer configuration through eligibility verification through member activation, and where it breaks
• Direct experience with claims infrastructure: submission, adjudication, remittance, reconciliation, and provider payments, and a clear view of the highest-risk points in that pipeline
• Data and instrumentation skills: funnel and reconciliation monitoring, activation analysis, and communicating outcomes to client success, growth, finance, and executive stakeholders
• Hands-on fluency with AI tools as part of how you work today, and a point of view on where AI makes the benefit more reliable at scale
• High ownership: you operate like a founder and do not wait for direction

Eligibility details to check

See the employer’s role-specific qualification criteria. Experience references: 10+ years, 3+ years, 1 year. Read the complete employer description for the essential conditions. A related skill or an employer’s general seniority label is not enough, by itself, to establish eligibility.

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• The base salary range for this role is 260,000-285,000 per year
• Also be entitled to receive equity and benefits
• Individual pay decisions are based on qualifications, experience, and skillset
• Maven embraces a flexible hybrid work model
• This role is open to candidates in remote locations with a preference for San Francisco, CA; secondary locations include Seattle, WA and New York, NY
• For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday)
• For those based in San Francisco/Bay Area, CA, and Seattle, WA, we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities
• This policy aims to balance remote work flexibility with the benefits of face-to-face interaction
• Work arrangement: Remote
• Advertised location: San Francisco, CA; Remote, US

Benefits mentioned by the employer

• Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally
• We remain focused on providing a competitive benefits package for our employees
• On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting
• These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Director PM, Payments & Client Success vacancy is not an offer for reference 8881954002; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Maven Clinic

Applications follow the official employer page linked below.

Open the official Maven Clinic posting below and match the title and reference 8881954002.

Compare your qualifications and experience with the essential conditions for the San Francisco, CA; Remote, US position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI/ML
• AI
• GLP
• insurance
• investment
• stakeholder management
• partnership development
• claims administration
• behavioural health